Canada Border Services Agency

Canada Border Services Agency

June 18, 2013 18:24 ET

Warning: CBSA Border Information Service Does Not Make Phone Calls

OTTAWA, ONTARIO--(Marketwired - June 18, 2013) - The Canada Border Services Agency (CBSA) wants to warn citizens of possible phone-scam fraud. The CBSA has recently learned that persons purporting to be employed at the CBSA's Border Information Service have been calling Canadians and requesting personal information and payment over the phone.

The CBSA BIS call centre is a free information service for general enquiries regarding CBSA procedures, programs and services. This unit is not designed nor is it mandated to make phone calls requesting personal information or payment over the phone.

Should citizens be contacted by anyone claiming to be a CBSA officer working at the BIS, they should immediately call the Canadian Anti-Fraud Centre toll free at 1-888-495-8501.

For more information on the CBSA and its services, please visit our Web site at

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Contact Information

  • Canada Border Services Agency
    Media Relations