SOURCE: Warranty Hotel

Warranty Hotel

September 10, 2012 11:36 ET

Warranty Hotel Announces Open API for Product Warranty and Loyalty Management Solutions for Retailers and E-Commerce Providers

Early Adopter LS Retail With More Than 90,000 Point-of-Sale (POS) Terminals Worldwide

NEW YORK, NY--(Marketwire - Sep 10, 2012) - Warranty Hotel™ (www.WarrantyHotel.com), a leading developer of innovative technologies for product warranty storage and management, today announced the release of its Open API for retailers and e-retailers. The API release is designed to support the market-wide adoption of its flagship product, Warranty Hotel Standard, a comprehensive warranty and loyalty program solution for retailers and consumers that is easily integrated into POS systems and e-commerce shopping carts worldwide. Today's announcement follows on the heels of the recently released Warranty Hotel consumer smartphone apps for Android and iOS which are currently available on Google Play and the Apple App Store.

The Warranty Hotel platform offers retailers powerful new capabilities and touch points for enhanced customer engagement -- beginning at point-of-sale and extending throughout the lifetime of product ownership, including automated warranty transfer to a third party/secondary product owner. A unique Warranty QR Code is imprinted on applicable receipts from participating retailers, including instructions on how to activate the code and store the warranties in each consumer's Warranty Hotel online account. The online platform and companion mobile apps also offer capabilities to support a host of retailer-branded loyalty programs, as well convenient access to store locations and product repairs, as well as RMAs. Most significantly, Warranty Hotel Standard creates new revenue opportunities around extended warranties and store offers, and can be customized to meet the retailer's specific requirements.

Strategic partner LS Retail, a leading provider of end-to-end POS solutions and services for retailers, is currently sold and supported by more than 120 certified partners in more than 60 countries and has been installed by 2,000 companies with 39,000 stores worldwide. LS Retail has standardized on the Warranty Hotel platform and offers it to its retail customers license-free as part of their overall retail solution.

"Retailers spend significant resources fielding customer queries and complaints with respect to warranty terms and conditions and lost product warranties or receipts," said Carsten Wulff, partner management director for LS Retail. "The Warranty Hotel platform provides a streamlined and efficient solution to this problem, along with a cost effective aftermarket warranty solution for both large and small retailers. We are an early adopter of Warranty Hotel and have very high expectations about the service. The interest is huge and global. I have no doubt, that this will generate value in our customer base on time savings, increased revenue, and overall customer satisfaction."

About the Warranty Hotel App:
The Warranty Hotel app for iOS and Android devices, provides anytime, anywhere access to the consumer's portfolio of warranties stored in their online Warranty Hotel account. Key features of the app include:

  • Upload - store an unlimited number of warranties free of charge with the smartphone's camera, manually
  • Find Warranty - easily search and locate existing warranty certificates, receipts and proofs-of-purchase
  • Transfer - simply e-mail to gift and transfer warranties to secondary purchasers or other third parties
  • Notes - input additional information to the electronic warranty file, such as insurance information, serial numbers, repair and redemption details, contact information, and more at www.WarrantyHotel.com  
  • Activate Code - QR codes on retailer receipts to conveniently activate the warranty certificate and receipts to the member's account
  • Get Points - a future feature that is currently active in the Scandinavian market and will be activated in the U.S. market in Q4 with the onset of U.S. retailers who will add loyalty program functionality to the app
  • Find Stores - easy one-touch call to repair centers, also search for local stores addresses of retailers offering Warranty Hotel services

Pricing and Availability
Retailers interested in incorporating Warranty Hotel in their shopping cart or POS, please contact Henrik Peter Reisby Nielsen (CEO) at +45 40 32 72 06. If you would like to hear more about POS provider LS Retail and their Warranty hotel services please contact Runar Sigurbjartsson, North American Partner Manager at LS Retail at runar@lsretail.com or Chips Godfrey, Levin Consulting at 573-289-2893.

About Warranty Hotel
With offices in Denmark and New York City, Warranty Hotel is leading a dramatic change in the way consumers, retailers, and e-commerce providers store, share, and manage warranty-related documentation and associated processes with a suite of mobile apps and cloud-based online services. Its smartphone apps and convenient online services streamline and simplify life for consumers by placing critical warranty information at the touch of a finger, while enhancing retailers' customer service capabilities and dramatically improving their warranty and extended warranty programs. To learn more please visit www.warrantyhotel.com/business/

Contact Information

  • Media Contact:
    Susan Donahue
    Skyya Communications
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