SOURCE: OAISYS

OAISYS

May 22, 2012 07:00 ET

Warwick Communications Receives OAISYS' MVP Award

Most Valuable Partner Named for Sales, Collaboration and Customer Service

TEMPE, AZ--(Marketwire - May 22, 2012) - OAISYS®, a leader in business call recording and contact center management solutions, today announced the official naming of Cleveland's Warwick Communications, Inc., as its Most Valuable Partner (MVP) Award winner for 2011.

"Warwick Communications has achieved OAISYS Gold status as part of our Elite Partner Program frequently and consistently," said Brian Spencer, president of OAISYS. "Every year they add to their level of interaction with OAISYS for both our companies' mutual benefit. Their selection this year as our initial MVP winner focused on Warwick's willingness to collaborate with OAISYS in meaningful ways to help educate businesses on the many benefits to be gained from our voice documentation and interaction management solutions. We're proud to recognize those efforts by naming them the initial recipient of the OAISYS Most Valuable Partner Award."

Warwick Communications completed 2011 as a repeat Gold Partner in the OAISYS Elite Partner Rewards Program, which recognizes those partners that have displayed exceptional expertise and innovation in positioning, promoting, selling and supporting OAISYS solutions and have demonstrated a strong commitment to customer satisfaction. Among the activities and achievements Warwick undertook that led to it receiving this special recognition were:

  • Ending the fiscal year 2011 as a top revenue producer for the OAISYS Talkument and Tracer solutions, generating sales success both within its existing customer base and with new market opportunities
  • Joint interactive event promotions with OAISYS, including technology showcase and customer appreciation days, offering hands-on product demonstrations and information exchange
  • Joint participation in integrated marketing campaigns, providing customers and prospects with useful information to help guide their purchasing decisions, and
  • Active discussion of and references to OAISYS solutions in its newsletters, blogs and website, presenting valuable insight into industry- and organizational-level drivers for call recording adoption and its value proposition for businesses

"A major component of success in any channel relationship is the degree and frequency of collaboration between the partners," said Greg Floyd, OAISYS director for North American sales. "Warwick has always demonstrated a real understanding and passion for the benefits OAISYS solutions can provide to businesses through a wide range of industry sectors and company sizes. They take full advantage of the extensive sales, marketing and training support OAISYS offers, and maintain a high level of collaboration throughout the sales process to ensure utmost satisfaction for our mutual customers."

"We are extremely pleased and proud to have been recognized by OAISYS with its 2011 Most Valuable Partner Award. This is a tremendous honor for the entire Warwick team," said Ryan Shorts, principal at Warwick Communications. "It validates our commitment to helping customers improve their business operations with advanced communications technology, and OAISYS call recording solutions certainly address increasingly important areas of business concern. That technological innovation, paired with OAISYS' dedication to delivering timely, reliable and professional service and support, has helped to create a very successful partnership."

About Talkument:
Talkument personal voice documentation and collaboration software utilizes patent-pending OAISYS PVD technology to create digital media documents from business telephone calls, making them available to organize, retrieve, play back, annotate and share as needed. It provides company-wide control over risk management, quality assurance, customer retention, dispute resolution and other critical business concerns.

About Tracer:
Tracer is the industry's leading call recording solution for contact centers. Tracer also leverages OAISYS PVD technology paired with advanced contact center management features, including customizable employee performance evaluations, live and auto call monitoring, quality and resource utilization reporting and synchronized desktop video recording capabilities.

About OAISYS:
OAISYS® (www.oaisys.com) is a leading developer of call recording and contact center management solutions for a wide range of organizations, from small- to medium-sized businesses to multi-site large enterprises. The OAISYS voice documentation and interaction management solutions help companies within a variety of industries -- including healthcare, automotive dealerships, financial services, and the public sector -- attract and retain customers by digitally capturing phone-based interactions for simple retrieval, playback and management. Compatible with leading business communications system providers, including Avaya, Mitel, ShoreTel and Toshiba, as well as SIP-based communications services, OAISYS Tracer and Talkument applications help companies improve risk management, quality assurance, customer retention, dispute resolution, regulatory compliance requirements and other critical business concerns. OAISYS is headquartered in Tempe, Ariz. OAISYS Limited is located in Cambridge, England.

About Warwick Communications, Inc:
Warwick has served businesses throughout Northeast Ohio and beyond since 1946, making it one of the oldest and most well-respected communications companies in the area. Warwick is an organization that is proud of its long and storied history.

Since inception, Warwick has delivered quality solutions, outstanding support, and an unparalleled commitment to customer satisfaction. The values of its many long term employees have permeated throughout the organization and created a strong, stable foundation for a business that has thrived for more than 60 years.

Today, Warwick continues its customer commitment, but is also powered by a commitment to the latest & greatest technological innovations. Warwick is a consultative retailer that delivers tangible solutions to business needs.

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