SOURCE: Wavelink

Wavelink

December 14, 2010 08:04 ET

Wavelink Extends Customer Support With Live Chat

Live Online Support With Customer Representatives Part of New, More Interactive Website

MIDVALE, UT--(Marketwire - December 14, 2010) -  Wavelink Corporation (www.wavelink.com) today announced it is extending its customer support options to include live chat, adding to a wide array of options for customers and partners to access customer service and technical support. The live chat feature is now available through a new corporate website that has been redesigned to include more information and interactive features delivered through an easy-to-navigate interface.

Live chat capabilities add to existing support options via phone, email and web. This gives customers flexibility and convenience at a time when they need a quick response to minimize any costly downtime.

"While Wavelink has a long history of delivering innovative products, we have also been able to distinguish ourselves through our customer service," said David Call, director of customer service for Wavelink. "Adding live chat is just one more piece of an extensive customer support program that helps us to be more responsive to our customers."

As part of its customer service resources, Wavelink provides:

  • Support via phone, web, email or live chat for AsiaPac, the Americas and EMEA.
  • Customer Support Portal where customers can get a quote, access and monitor their support case or create and edit information as needed.
  • Remote diagnosis and repairs by Wavelink experts to get a system up and running as quickly as possible.
  • Support website where customers and partners can access software releases and search an extensive Knowledge Base for quick answers to questions.
  • On-site resources in the unlikely event a case cannot be resolved through other means.

New additions to the Wavelink website include a Reseller Quick Search that allows a customer to easily locate a reseller closest to them that meets their needs. They can search by geography or also refine the search results by selecting from a range of specializations, industries or hardware options. A simplified downloads page enables customers to quickly find material by device manufacturer or Wavelink product, and more interactive features such as product videos, online training and webinars provide customers a better understanding of Wavelink solutions and their benefits.

Wavelink live chat support is now available through the redesigned Wavelink website. The Wavelink support center with online learning centers, frequently asked questions, and documentation is available at http://www.wavelink.com/Customer-Care-Contact-Customer-Care.

About Wavelink

With more than 5 million licenses sold, Wavelink is the leading provider of multi-vendor mobile device management, wireless infrastructure management, terminal emulation, voice, and mobile application development software. Wavelink technology solves the unique challenges involved in deploying, managing and controlling today's enterprise mobility systems, and facilitates peak performance from frontline staff. More than 10,000 companies in the retail, manufacturing, healthcare, government, public safety and logistics industries rely on Wavelink to accelerate application delivery, reduce device management and support costs, and tighten network security.

* Wavelink is a registered trademark of Wavelink Corporation. All other trademarks are the property of their respective owners.

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