SOURCE: Websense, Inc.

October 14, 2008 08:00 ET

Websense Broadens Customer Support With Mission Critical Support

Three Levels of Support Help Customers Maximize Their Websense Investment and Reflect the Essential Role Websense Solutions Have in Customer Networks

SAN DIEGO, CA--(Marketwire - October 14, 2008) - Websense, Inc. (NASDAQ: WBSN), a global leader in Web, email and data security solutions, has launched three levels of customer technical support, including Mission Critical Support to help customers maximize their Websense investment.

To augment a broadened product portfolio that now includes inline deployment of its Web security and data security solutions for real-time malware protection, including Websense Web Security Gateway deployments, Websense is offering Mission Critical Support for organizations that require superior technical response. With Websense Mission Critical Support, customers receive a dedicated technical support manager who provides one-on-one strategic support planning, security architecture review, migration planning assistance, training recommendations and periodic account reviews to ensure customers get the maximum benefits from Websense solutions.

"Along with broadening our portfolio of solutions to span the Web, email and data security, this year Websense has significantly invested in customer technical support," said Pankaj Bhardwaj, vice president of technical support for Websense. "We recognize that the last year following the acquisition of SurfControl was a period of rapid growth and change for Websense and with our new Websense Global Technical Support Program we want our customers to experience superior support no matter the size of their organization or where they are located in the world. Our goal is to get our customer questions and technical issues resolved as quickly and easily as possible."

Additionally, Websense has bolstered its support organization by expanding the dedicated tech support team globally, launching free resources to all Websense customers including a support portal with knowledge base, training guides, archived support Webinars and a community forum.

Websense now offers three levels of support tailored to the needs of customers:

--  Websense Standard Support -- included with every Websense
    subscription. Websense Standard Support provides unlimited access to the
    Websense knowledge base of resources and the secure Web portal MyWebsense,
    as well as phone and email access to technical support engineers during
    business hours.
--  Websense Premium Support -- offers all of the benefits of Websense
    Standard Support plus around-the-clock support, 365 days a year, and
    priority access to technical support managers, a toll-free support number
    and priority email address.
--  Websense Mission Critical Support -- designed for organizations that
    require one-on-one strategic support assistance with a single account
    manager and direct access to assigned technical specialists.

"Our Mission Critical Support offering helps our customers maximize their investment in Websense solutions, including the new inline deployments of Websense Web and data security solutions by helping them through any technical questions proactively through architecture reviews and by acting as a trusted advisor," added Bhardwaj.

Based on extensive customer input, Websense has completely integrated its support infrastructure systems, revamped the online knowledge base, and made resources easier to find and use. Customers at all levels have access to hundreds of free resources and benefits including:

-- Online knowledge base - Technical support tools and training -- Online
   knowledge base section on the Websense Support Portal
   includes hundreds of new tools in an easily searchable repository of hot
   topics, articles, tutorials and FAQs.

-- Monthly support Webinars -- Websense is hosting 
   monthly support webinars to showcase product features, help
   customers troubleshoot issues, and maximize their investment with
   Websense. Webinars are archived for easy  access and review on the
   Websense Support Portal.

-- Enhanced focus on customer satisfaction -- Websense has invested in
   several new initiatives designed to help customers solve technical
   issues quickly and easily, including:

   - The ability to log and track tickets online through the self service

   - A live operator available around the clock 365 days a year for
     support, even on weekends and holidays for Websense Premium and
     Mission Critical Support customers

   - Weekly global customer surveys to continue to improve Websense
     solutions and the customer support experience.

About Websense, Inc.

Websense, Inc. (NASDAQ: WBSN), a global leader in integrated Web, messaging and data protection technologies, provides Essential Information Protection™ for more than 42 million employees at more than 50,000 organizations worldwide. Distributed through its global network of channel partners, Websense software and hosted security solutions help organizations block malicious code, prevent the loss of confidential information and enforce Internet use and security policies. For more information, visit

Websense and Websense Enterprise are registered trademarks of Websense, Inc. in the United States and certain international markets. Websense has numerous other unregistered trademarks in the United States and internationally. All other trademarks are the property of their respective owners.

This press release contains forward-looking statements that involve risks, uncertainties, assumptions and other factors which, if they do not materialize or prove correct, could cause Websense's results to differ materially from historical results or those expressed or implied by such forward-looking statements. All statements, other than statements of historical fact, are statements that could be deemed forward-looking statements, including statements containing the words "planned," "expects," "believes," "strategy," "opportunity," "anticipates" and similar words. These statements may include, among others, plans, strategies and objectives of management for future operations; any statements regarding future product offerings; statements of belief and any statements of assumptions underlying any of the foregoing. The potential risks and uncertainties which contribute to the uncertain nature of these statements include, among others, risks relating to execution of growth initiatives, customer acceptance of the company's services, products and fee structures; the success of Websense's brand development efforts; the volatile and competitive nature of the Internet industry; changes in domestic and international market conditions and the entry into and development of international markets for the company's products; risks relating to intellectual property ownership; and the other risks and uncertainties described in Websense's public filings with the Securities and Exchange Commission, available at Websense assumes no obligation to update any forward-looking statement to reflect events or circumstances arising after the date on which it was made.

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