SOURCE: Corrigo

September 13, 2006 09:30 ET

Wendy's to Drive Operational Excellence in Facilities Management

Quick Service Restaurant (QSR) Chain Selects Corrigo Solution to Achieve Operational Efficiencies and Customer Service Improvements

WILSONVILLE, OR -- (MARKET WIRE) -- September 13, 2006 -- Wendy's International, Inc., one of the world's largest restaurant chains, has chosen the restaurant edition of Corrigo's web-based and wireless facility management solution to manage maintenance service delivery in its 1,400 company-owned locations.

Corrigo's maintenance management software will provide Wendy's with visibility into and control over the cost and quality of facilities services performed in their restaurants. The tool supplies building and equipment maintenance metrics by aggregate, regional, district or local level to help Wendy's proactively manage maintenance operations and achieve consistent execution and cost savings.

"Corrigo's facility management software will give us control over building and equipment maintenance expenditures that contribute to our brand image and, ultimately, customer satisfaction," said Stephen Wirt, senior vice president, Development, Wendy's. "We were impressed with Corrigo's experience and results in the QSR industry, and the ease in which their system incorporated information on our existing equipment and integrated with our existing systems. This gave us confidence that Corrigo could quickly implement a robust solution for us.

"In addition, controlling costs in the restaurant business is critical in order to drive shareholder value. With Corrigo, we will now have a service chain management system in place to drive efficiencies and reduce costs at each step of the facilities management process. Corrigo enables the critical real-time visibility we need over the facility part of our business and will enable a much better understanding around key questions such as equipment repair vs. replace decisions."

Wendy's deployment of Corrigo will provide a consistent and standardized experience for everyone involved in maintenance requests. Restaurant managers will see the real-time status of work they requested, while repair people will have more information at their fingertips. Ultimately, Corrigo's facilities management software will streamline Wendy's maintenance workflow, simplify communication and capture maintenance and equipment performance information in a central data repository. Corrigo will also connect to Wendy's existing accounting system (accounts payable/receivable and general ledger) for a seamless and efficient process from start to finish.

"We are excited about the opportunity to provide Wendy's with best-of-breed facilities management software that will help them strategically address building and equipment maintenance," said Richard Michaux, president of Corrigo. "Visibility into key performance indicators will positively impact Wendy's ability to pinpoint areas needing improvement and proactively manage their facilities budget."

About Wendy's

Founded in November 1969 in Columbus, Ohio, Wendy's International, Inc. is one of the world's largest restaurant operating and franchising companies with more than 9,900 total restaurants and quality brands, including Wendy's Old Fashioned Hamburgers and Baja Fresh Mexican Grill.

About Corrigo

Corrigo, Inc. provides on-demand service management solutions for all types of maintenance, installation and repair organizations. Corrigo's Web-based applications deliver control and insight to service management clients nationwide. These service management tools enhance the delivery of maintenance services, work order and dispatch management, and asset management by delivering an integrated solution that enables a seamless, real-time flow of communication between customers, service personnel, management staff, vendors, suppliers and senior management. Corrigo is headquartered in Wilsonville, Oregon. For more information, visit

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