SOURCE: Westbury Software

March 25, 2015 15:58 ET

Westbury Software Partners With Cherwell Software

LAS VEGAS, NV--(Marketwired - Mar 25, 2015) - (HDI 2015 Conference and Expo) - Westbury Software, the provider of SMI Suite, a data integration and IT business analytics platform, today announced a partnership with Cherwell Software, a market-leading IT service management (ITSM) platform provider. Together the companies will collaborate to help enterprise organizations streamline support processes, reduce costs and measure the value of IT. Westbury Software has also developed an Analytics Solution for Cherwell, a pre-defined integration that allows customers to transform data from Cherwell Service Management® (CSM) into meaningful information, from operational reports to executive dashboards.

Recognized as a truly codeless, configurable ITSM solution, CSM offers a unique self-service portal, which enables organizations to consolidate multiple portals into a single site to drive higher usage levels. The company recently added mergeable applications (mApp™ solutions) capabilities and a community-driven mApp Exchange that allow Cherwell partners and customers to easily exchange configurations and user-created integrations.

Westbury's solutions put the power of reporting in the hands of the people who need the data: end users, process owners and managers. Upon installation a complete reporting model is automatically generated that reflects the fields the customer needs for reporting and dashboarding purposes. SMI also differentiates itself from other technologies by enriching the data. This allows clients to use all kinds of pre-defined calculations, from simple ones to very complex SLA (breach) calculations and to capture data for trending purposes.

"Like many organizations today, our customers require modern solutions that deliver faster time to value to a larger and more mobile user population than ever before," said Dawson Stoops, Vice President of Technical Alliances. "As a result, we look for innovative, expert partners to help meet these business requirements, and we are pleased to partner with Westbury."

"With technologies converging from all directions and becoming more deeply rooted in every aspect of transacting business, businesses are looking for effective solutions to address the complexity of legacy systems and multiple integrations," said Jane Johnson, CEO at Westbury. "Working together, Cherwell and Westbury bring a business technology that goes way beyond ITSM to deliver the simplicity, extensibility, and value to their business that so many customers are seeking from a true business partner. We're excited to work with Cherwell to help organizations achieve that goal."

The integration will be presented at HDI 2015, where both Cherwell Software and Westbury Software will be exhibiting. The event is held at Mandalay Bay in Las Vegas, Nev. from March 24-26, 2015.

About Westbury Software

Founded in 1998, Westbury Software is a leading provider of business value reporting solutions for IT Organizations and represents enterprise customers around the globe. The company pioneered the principle of Service Management Intelligence, which puts the power of self-service reporting in the hands of process owners, IT managers, decision-makers, and those that need it most. Its SMI Suite is an integrated business value reporting platform that transforms data into meaningful information and improves processes and performance across the IT value chain. Westbury has offices in the Netherlands and Burlington, MA.

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About Cherwell Software

Cherwell Software is the developer of Cherwell Service Management® (CSM), an award-winning business technology and IT service management (ITSM) platform recognized by leading industry analysts worldwide. Cherwell customers are part of a fast-growing, caring community using Cherwell Service Management to implement both ITSM solutions and business technology that goes beyond ITSM. Cherwell Software has the deepest expertise in the service management industry, including a global network of expert partners currently serving customers in more than 40 countries. Corporate headquarters are in Colorado, United States, with EMEA headquarters in the United Kingdom.

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