WestJet

WestJet

March 11, 2005 14:49 ET

WestJet Updates Stranded Jetsgo Customers


NEWS RELEASE TRANSMITTED BY CCNMatthews

FOR: WESTJET

TSX SYMBOL: WJA

MARCH 11, 2005 - 14:49 ET

WestJet Updates Stranded Jetsgo Customers

CALGARY, ALBERTA--(CCNMatthews - March 11, 2005) - WestJet (TSX:WJA)
issued an update today outlining its efforts to assist stranded Jetsgo
customers following Jetsgo's cessation of operations.

WestJet has implemented a plan to assist Jetsgo customers stranded
throughout Canada and the United States to return home. Between 12:01
a.m. MST on March 11, 2005 and 12:01 a.m. MST on March 14, 2005, WestJet
will attempt to provide stranded Jetsgo customers with special fares on
confirmed seats in all markets previously served by both Jetsgo and
WestJet.

WestJet is the only airline in Canada to offer special fares to stranded
Jetsgo customers and is working diligently to increase its capacity in
order to meet the sudden demand from travellers. WestJet plans to help
the Canadian airline industry recover from this peak in demand and is
exploring opportunities to add extra flights and charter flights to
assist the travelling public.

March is typically a busy month for airlines, with many students and
families vacationing during this time. Because numerous WestJet flights
already operate with higher load factors during this period, and with
the dramatic influx in demand for WestJet flights following Jetsgo's
announcement, the availability of special fares is declining rapidly,
particularly on popular routes. Since announcing this offer at 12:01
a.m. MST on March 11, 2005, the vast majority of these special fares
have already been sold.

Prior to the airline ceasing operations, Jetsgo competed with WestJet in
the following markets: Victoria, Vancouver, Prince George, Kelowna,
Calgary, Edmonton, Fort McMurray, Saskatoon, Regina, Winnipeg, Toronto,
Ottawa, Montreal, Moncton, Halifax, St. John's, Los Angeles, New York,
Fort Lauderdale and Orlando.

Travellers can book WestJet flights online at www.westjet.com, through
WestJet's call centre at 1-800-538-5696 (toll-free) or 250-5839 (in
Calgary) or contact their local travel agency. Stranded Jetsgo
passengers are encouraged to contact their credit card companies or
travel insurance companies to seek compensation for their Jetsgo booking.

WestJet provides scheduled service to 33 North American cities and
charter service to 26 destinations in eight countries. The airline
operates a fleet of 56 aircraft featuring 38 Boeing Next-Generation 737
aircraft.

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Contact Information

  • FOR FURTHER INFORMATION PLEASE CONTACT:
    WestJet
    Public Relations and Communications
    (403) 444-2615
    (403) 444-2261 (FAX)
    Website: www.westjet.com