SOURCE: PlantCML

PlantCML

October 05, 2009 11:29 ET

Westminster, Colorado, Communications Center Upgrades to PlantCML® Next Generation Call Processing Solution

TEMECULA, CA--(Marketwire - October 5, 2009) - Westminster Police and Fire Communications Center, a PlantCML® customer since 1999, recently collaborated with Qwest Communications to upgrade their call processing system to PlantCML's Sentinel® Patriot® call processing solution. With nine call taking positions servicing a city population of over 109,000, the emergency call center will benefit from this IP-enabled computer telephony integration solution."

"When we started looking to upgrade our existing system, we wanted to position our communications center as a leader in next-generation 9-1-1 technology by migrating from our existing platform to one that is IP-ready," said Karin Marquez, communications supervisor, Westminster Police and Fire Communications Center. "The flexibility of the Sentinel Patriot call processing solution and seamless integration with other applications provided us with the customized solution we were looking for."

The upgrade also included the installation of the PlantCML Management Information System (MIS) solution, Aurora™ and Managed Services. The Aurora MIS solution for call center management offers a number of features for enhancing management's ability to gather, organize, data-mine and report on call center metrics. It includes advanced reporting options that are easily customizable to fit specific needs and ad hoc reporting capabilities. It also helps the agency analyze data, generate alerts and identify trends as incidents develop, allowing timely decision making for crisis management.

PlantCML's industry-leading Managed Services are designed to protect today's 9-1-1 call centers from vulnerabilities. Westminster PFD Communications Center now has direct and secure connectivity with the PlantCML Service Management Center (SMC), ensuring the integrity and reliability of its solutions with virus protection, patch management and monitoring and response.

"To retain Westminster Police and Fire Communications Center during their recent upgrade is a great accomplishment for PlantCML. We push ourselves to be the leader in providing integrated mission-critical call center solutions, which allows our customers to provide their communities and first responders with the highest level of public safety," said Carlos Avila, vice president of sales, PlantCML.

The Communications Center is the primary Public Safety Answering Point (PSAP) for all 9-1-1 emergency calls in the City of Westminster. In 2008, the communications center received nearly 42,000 emergency calls and more than 147,000 administrative calls.

Offering a full suite of computer telephony features, including Automatic Call Distribution (ACD), Automatic Number Identification (ANI) and Automatic Location Identification (ALI), the Sentinel® Patriot® call processing solution offers flexible call handling and maximum redundancy as a robust standards-based software solution. Its ACD capabilities, including overflow handling and a variety of call management schemes, bring efficiency and balance to the communications center. The ANI/ALI functionality immediately provides call takers pertinent information, dramatically improving operational response.

About PlantCML (www.plantcml.com)

PlantCML, an EADS North America company, is the industry's leading provider of crisis communications and response technologies. Today, PlantCML is pioneering the next generation of E9-1-1 and secure network communications through Voice over IP-enabled applications, interoperable P25 radio systems and advanced emergency notification technologies. PlantCML's solutions are resident in 14 of the top 20 most populous U.S. cities and largest first responder operations.

About EADS North America (www.eadsnorthamerica.com)

EADS North America is the North American operation of EADS, a global leader in aerospace, defense and related services. As a leader in all sectors of defense and homeland security, EADS North America and its parent company, EADS, contribute over $11 billion to the U.S. economy annually and support more than 200,000 American jobs through its network of suppliers and services. Operating in 17 states, EADS North America offers a broad array of advanced solutions to its customers in the commercial, homeland security, aerospace and defense markets.

Contact Information

  • Media Contact:
    Tami Timperio
    VP, Global Marketing Communications
    PlantCML®, an EADS North America Company
    Tel: 951.719.2423
    EMAIL: TTIMPERIO@PLANTCML.COM