SOURCE: Whaleback Systems

Whaleback Systems

November 07, 2011 09:00 ET

Whaleback Debuts CrystalBlue Contact Center Solution

SMEs Gain Big Company Functionality Without the Cost or Complexity

PORTSMOUTH, NH--(Marketwire - Nov 7, 2011) - Whaleback Systems, the leader in managed business services, today announced the CrystalBlue Contact Center Solution for small-to-medium enterprises (SME). The cloud-based solution was specifically designed for SMEs that want to manage and operate their own contact center to deliver superior customer service, improve customer satisfaction and leverage a virtual workforce with the cost savings and benefits of an optimized cloud-based managed and monitored service.

CrystalBlue Contact Center enables organizations to better manage inbound calls by quickly ensuring that all calls are automatically routed to the correct individual or department through simple and easy to setup automatic call distribution groups. The service is easily scalable providing agent-by-agent expansion using a web-based dashboard for configuration and monitoring. Agents need a PC, phone and Internet connectivity to be productive. Deployments that once took months are up and running within hours.

"The most powerful way of gaining and retaining customers is by building strong and lasting relationships. The CrystalBlue Contact Center enables SMEs to become more customer-centric, operate more efficiently, and increase profitability," said Karil Reibold, CEO and President at Whaleback. "We are providing SMEs the same functionality found in traditional, hardware intensive and expensive call centers but we have removed the cost and complexity."

The CrystalBlue Contact Center offers the following benefits:

  • On-demand service with no hardware or software investment and scaling up or down according to business needs.
  • Virtual design for remote agent environments without additional effort or cost. Agents can be anywhere using an Internet browser and phone.
  • Automatic Call Distribution (ACD) and advanced rule definitions determine which agent receives the next call, considers defined skill sets per agent, priorities, longest idle time, and queue thresholds for better customer service.
  • Web-based interface for real time monitoring, reporting, and agent log-in. Supervisor configuration screens give complete control of all aspects of the contact center environment. The web-based Configuration Manager makes it easy to setup and manage agents.
  • 7x24 operations with call routing across multiple sites for follow-the-sun call handling.

About Whaleback Systems
Whaleback Systems is a leading provider of cloud-based managed business services for small and medium enterprises. Whaleback Systems' end-to-end, business-class voice services enhance productivity and reduce operational and capital expenses by offering flexible, feature-rich VoIP calling packages, proactive, centralized monitoring and management, and high-touch customer service. Whaleback's optimized cloud-based managed voice services are used by customers with single and multi-site environments in industries including retail, legal, financial, real estate, service, medical, construction, food, tourism and more. For more information about Whaleback Systems visit

Contact Information

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