SOURCE: Whaleback Managed Services

Whaleback Managed Services

June 10, 2013 08:30 ET

Whaleback Managed Services Helps IdeaPaint Change How People Collaborate and Accelerate Innovation

Unified Communications Provide Employee Mobility and Enhanced Productivity

PORTSMOUTH, NH--(Marketwired - Jun 10, 2013) -  Whaleback Managed Services, the leader in managed unified communications services, announced today that IdeaPaint, the leader and innovator in workplace collaboration technology via its unique dry erase paint that transforms any smooth surface into an erasable canvas, has implemented Whaleback's CrystalBlue Contact Center and Unified Communications managed services to assist the company with sales, customer service and mobility. IdeaPaint has grown rapidly over the past few years and has brought the human element back to more than 75,000 offices, schools and homes around the world by simply getting people on their feet to collaborate and explore their creativity wherever ideas happen.

Since its launch in 2008, Ashland, MA-based IdeaPaint has experienced rapid growth and required a business communications solution that was flexible, scalable and reliable. With the sales team often working remotely or from the road, IdeaPaint needed a phone system that provided them with the flexibility to get work done from anywhere. IdeaPaint also selected Whaleback's CrystalBlue Contact Center to deliver quick and efficient customer service through effective inbound call management.

"As a company that understands the benefits of personal communication, it was imperative that we connect with sales prospects in a timely and efficient manner. Whaleback was instrumental in helping our company handle the rapid increase in the volume of customer inquiries," said Chris Doney from IdeaPaint.

"IdeaPaint is an innovative company that needs flexible and reliable business solutions that can keep up with their rapid growth. We have painted several walls at WhaleBack's headquarters with IdeaPaint," said Chris Daly, CEO of Whaleback Managed Services. "My team uses these walls to capture their ideas all the time."

CrystalBlue Unified Communications Services, Whaleback's flagship offering, gives customers a feature-rich, high quality, enterprise-wide communications system without the expense or headache of installing and managing an on-premise PBX. Its features can be accessed anywhere, anytime from the Internet, mobile network or public telecommunications network. CrystalBlue integrates business-class telephony features, high-definition voice, network services, IP desk phones, messaging, collaboration, mobility, service guarantees and redundancy with the simplicity of a cloud-based service and the quality and reliability of a robust enterprise system.

About IdeaPaint
IdeaPaint is the creator of the high-performance dry erase paint category. The Company's products and related accessories create dynamic, collaborative environments with corporate, educational and home settings. IdeaPaint is GREENGUARD Children & Schools certified and Parent Tested Parent Approved. IdeaPaint is also a Greater Boston Chamber of Commerce Top Ten Small Business of 2011 and a Small Business Association of New England 2011 Innovation Award Winner. For more information, please visit www.ideapaint.com. For ongoing company and product updates, follow IdeaPaint on Twitter at www.twitter.com/ideapaint or connect on Facebook at www.facebook.com/ideapaint.

About Whaleback Managed Services
Whaleback Managed Services is a leading provider of cloud-based managed unified communications services for small and medium enterprises. Whaleback's end-to-end, business-class voice services enhance productivity and reduce operational and capital expenses by offering flexible, feature-rich VoIP calling packages, proactive, centralized monitoring and management, and high-touch customer service. Whaleback's optimized cloud-based managed voice services are used by customers with single and multi-site environments in industries including retail, legal, financial, real estate, service, medical, construction, food, tourism and more. For more information about Whaleback Managed Services visit www.whalebackms.com.

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