SOURCE: Whaleback Systems

Whaleback Systems

January 14, 2013 08:30 ET

Whaleback Managed Services Introduces CrystalBlue Call View

New Productivity Management Tool Enhances Unified Communications Services With Flexible Call Detail Reporting

PORTSMOUTH, NH--(Marketwire - Jan 14, 2013) -  Whaleback Managed Services, the leader in managed unified communications services, today introduced CrystalBlue Call View -- a new productivity management tool available for Whaleback's CrystalBlue Unified Communications Services that allows customers to collect, analyze and report on employee calling activities.

CrystalBlue Call View provides flexible, anywhere access to reports that give companies a holistic view and understanding of call detail and phone usage. CrystalBlue Call View helps businesses track the time employees are spending on customer support, identify system abuse, boost employee productivity, plan staffing and scheduling, allocate and minimize costs, manage network capacity, tighten security, and adhere to regulatory/compliance requirements.

Features of CrystalBlue Call View include:

  • Report access from anywhere, any time at my.whalebacksystem.com
  • Standard reports can be sorted by any filter such as extensions, departments, time of day, area code, call types, or group of users
  • Custom reports can be designed and saved using the flexible report builder
  • Reports exported to spreadsheets for unlimited flexibility
  • Additional support for custom reports available at Whaleback's Managed Service Center

"Our new CrystalBlue Call View is the most robust call detail reporting solution on the market today," said Chris Daly, Whaleback Managed Services Chief Revenue Officer. "Our customers will find that CrystalBlue Call View provides the visibility, flexibility, and customization as well as out-of-the-box reporting that allows them to immediately affect positive change in company productivity."

"Whaleback's CrystalBlue Call View allows us to monitor and manage our recruiters by seeing who is on their phone, for how long, no matter where they are located," said Ron Folkman, Chairman and CEO, of Specialty Search International, a recruiting firm specializing in the hospitality industry. "We have recruiters located all over the United States and CrystalBlue Call View allows us to remotely see their call times, and easily run reports on employee call activities, allowing us to manage our recruiters' time more efficiently."

CrystalBlue Call View is available now. For information on how to obtain CrystalBlue Call View, contact sales@whalebacksystems.com.

About Whaleback Managed Services
Whaleback Managed Services is a leading provider of cloud-based managed unified communications services for small and medium enterprises. Whaleback's end-to-end, business-class voice services enhance productivity and reduce operational and capital expenses by offering flexible, feature-rich VoIP calling packages, proactive, centralized monitoring and management, and high-touch customer service. Whaleback's optimized cloud-based managed voice services are used by customers with single and multi-site environments in industries including retail, legal, financial, real estate, service, medical, construction, food, tourism and more. For more information about Whaleback Managed Services visit www.whalebacksystems.com.

Contact Information

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    Lisa Allocca
    Red Javelin Communications
    +1 (978) 470-2227
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