SOURCE: Whaleback Systems

Whaleback Systems

April 19, 2011 08:00 ET

Whaleback Systems Enhances CrystalBlue Partner Program

Program Gives Carriers, Resellers and Agents End-to-End Cloud-Based Managed Phone Services That Enhance Productivity, Reduce Capital and Operating Costs for Small to Mid-Size Enterprises

PORTSMOUTH, NH--(Marketwire - Apr 19, 2011) - Whaleback Systems, Inc., the leader in managed voice services, today announced enhancements to its CrystalBlue Partner Program, a channel partner program that gives carriers, value-added resellers (VARs) and sales agents the ability to sell end-to-end cloud-based managed voice services to small and medium size enterprises.

Designed to expand its current reseller partnerships across the US, the CrystalBlue Partner Program enhancements include:

  • More robust feature set -- Mobility solutions that include "find-me-follow-me" options with time of day routing; Contact center solutions to quickly route callers to the right queue, with the right priority; Unified Communications solutions with presence
  • New flexible quote tools -- Designed for both unlimited and "a la carte" usage plans to match customer needs
  • New marketing programs -- Solution-based vertical market programs designed to drive lead generation and increase reference selling

Whaleback Systems' cloud-based managed voice services enable small and medium-sized enterprises to enhance productivity and reduce operational and capital expenses with its combination of flexible, feature-rich Voice-over-IP calling packages, proactive centralized around-the-clock monitoring and management, and top-notch customer service. The CrystalBlue Managed Voice Services frees businesses from the expense, hassle and feature limitations of hosted VoIP services, or installing and managing their own IP PBX systems. Organizations can take advantage of modern telephony technologies and leverage voice over broadband cable or DSL connections to optimize bandwidth costs.

The CrystalBlue Partner Program offers channel programs and packages designed for a variety of partners including enterprise cloud and voice managed service providers (MSPs), telecom carriers, interconnect companies, telecom and datacom VARs, IT services firms, network systems integrators and sales agents. These packages offer partners:

  • Combined upfront and annuity revenue plans tailored to meet a variety of channel partner profiles
  • Successful go-to-market programs that include leads, marketing tools, and sales support, with Whaleback Channel Managers devoted to building and enhancing the "Partner Experience" and success
  • Extremely competitive managed voice solution offers
  • Minimal installation effort
  • Reduced support requirements through centralized management and monitoring

Benefits of Whaleback's Managed Voice Services include:

  • Companies use and pay for only what they need, when they need it
  • Centralized proactive monitoring and management
  • Enterprise class features and technology
  • Organizations can easily adapt to changing business conditions
  • Redeploy support staff to focus on core business

"I liked the fact that Whaleback offered the managed services and took responsibility for the end-to-end service as well as for the phones and PBX. My customers don't want to deal with multiple vendors, and Whaleback takes responsibility for everything and monitors the service 7x24x365," said Chuck Garabedian, President of Intelliphone, a long-time interconnect company based north of Boston and early member of the Whaleback CrystalBlue Partner Program. "By taking advantage of a managed voice service, our business can do more for less. We get a fee upfront for each service activation as well as a monthly check from Whaleback as a recurring revenue stream. We have customers who have been with us for 20 years, and we continue to convert many existing customers to CrystalBlue Voice and uncover new sales opportunities at the same time. By being a Whaleback partner, I run at a much higher profit level and our monthly commission check will only continue to increase."

About CrystalBlue Voice Service
Whaleback Systems' CrystalBlue Voice Services is a cloud-based managed business phone solution that includes advanced telephony, Unified Communications and mobility features, high voice Quality of Service (QoS) levels, and around the clock monitoring and maintenance backed by Whaleback's unparalleled customer service and support. Whaleback's flexible, pay-as-you-go pricing plan makes it immediately affordable for small and medium sized enterprises.

About Whaleback Systems
Whaleback Systems is a leading provider of cloud-based managed voice services for small and medium enterprises. Whaleback Systems' end-to-end, business-class voice services enhance productivity and reduce operational and capital expenses by offering flexible, feature-rich VoIP calling packages, proactive, centralized monitoring and management, and high-touch customer service. Whaleback cloud-based managed voice services are used by customers with single and multi-site environments in industries including retail, legal, financial, real estate, service, medical, construction, food, tourism and more. For more information about Whaleback Systems visit

Whaleback Systems, CrystalBlue Voice Service, and the Whaleback Systems logo are trademarks of Whaleback Systems, Inc. All other trademarks used or mentioned herein belong to their respective owners.

Contact Information

  • Lisa Allocca
    Red Javelin Communications, Inc.
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