SOURCE: National Directory Information Services

September 22, 2006 11:00 ET

White Paper Details How to Automatically Capture Name and Address

ORINDA, CA -- (MARKET WIRE) -- September 22, 2006 -- The "Automated Name and Address Capture: Higher Quality Data & Less Manual Entry" white paper from 411XML® details ways speech-technology hosts and developers can totally automate the capture of inbound caller data.

The paper discusses how providers can offer 100 percent solutions by streamlining three basic automation tasks: data, services and implementation. Process challenges are addressed with remedies, such as pre-populated forms for call centers and IVR-enabled (interactive voice response) card transactions.

"Automating the capture of name-and-address information is critical for such consumer activities as registration, activation and purchase," explains Richard Weerts, principal of 411XML. "Speech technology is more efficient and cost-effective for this purpose than Web and live call centers."

The relative merits of scanned or transcribed data, digitally aggregated telephone company data, caller name identification (CNAM) and blended data are discussed. Pros and cons of these data sources are analyzed and price points listed.

Service considerations include local installation, batch and Web services. The issues of confidentiality and security are examined, and recommended criteria for a data vendor presented.

Finally, the implementation process for licensing or contracting for the data and plugging into a given application are examined. The importance of integrating the name-and-address information with contingent transcription services is discussed, and criteria for selecting a transcription service examined.

The free white paper is available at

Background on the Author

Richard Weerts, author of the paper, has been involved in the online directory information business for more than four years. Most recently he was the COO of, Inc., a subscription based consumer and small business online service for telephone-company-based directory assistance. Weerts has experience working directly with all types of business customers of directory data, including XML Web service consumers, batch and custom HTML interfaces.

About 411XML®/National Directory Information Services, LLC

National Directory Information Services, LLC is the leading developer of automated directory assistance information for companies that need fast and accurate electronic data for sales, customer care and operations. The company's primary product line, 411XML, provides directory data in real time to interactive voice response applications, call center agent screens or any Internet-enabled application with an unprecedented level of accuracy. The privately held company is headquartered in Orinda, California. For more information, call (800) 396-3179, email or go online to

411XML is a registered trademark of National Directory Information Services. Other product or company names may be trademarks or registered trademarks of their respective owners.

Contact Information

  • For further information contact:

    Richard Weerts
    Email Contact

    Kay Paumier
    Communications Plus
    Email Contact