SOURCE: American Fiber Systems

December 11, 2008 20:01 ET

Who's Really to Blame for 60,000 Lost Connections?

Point-to-Point Fiber Configuration Reveals Glaring Weakness

LAS VEGAS, NV--(Marketwire - December 11, 2008) - The biggest telephone outage to hit Las Vegas in over a decade occurred Wednesday morning cutting long-distance landline and Internet service to as many as 60,000 Embarq customers. The cause of the outage was traced to a Wells Cargo Construction equipment operator laying a new sanitary sewer line. Verizon Wireless and all state offices in Southern Nevada have been affected by the disruption to Embarq's point-to-point fiber configuration, resulting in two full days of downed service in Southern Nevada.

"We feel for these businesses -- this is an enormously big deal," said Rich Coyle, Senior Vice President of Operations for Nevada optical fiber network provider, American Fiber Systems. "This situation is exactly the reason we constructed our network in a more reliable ring configuration instead of a point-to-point format. We take the extra time to ensure a highly redundant network because we know how important these businesses are to the community."

In addition to the redundant nature of the AFS network, the company's privately owned fiber is encased under red cement -- a well-known warning sign to construction workers indicating a no-dig location. AFS's network is also buried deeper in an underground "power zone" that is more protective of optical fiber utilities.

"Everyone is blaming this one guy for digging in the wrong place, but he's not the one at fault here," said Dave Rusin, Founder and CEO, American Fiber Systems. "The real responsibility lies with the network company, whose job it is to be prepared for these inevitable situations. Customers must understand the importance of the network on which their business is riding -- no one should accept failure due to point-to-point connections. No one should accept two- to three-day outages. No one should be led to believe this is business-as-usual. There are other options for network providers where this kind service is not tolerated."

To avoid future outages, it is recommended customers insist on seeing a physical diagram of their provider's network path to ensure there are no points of failure. For more information, click here to download Dave Rusin's report, "12 Steps to Avoid Network Failure."

Recently named #21 in Inc. Magazine's Top 100 telecommunications companies, American Fiber Systems provides metropolitan networking infrastructure, dark fiber and transport services to carriers and large and mid-sized enterprises in ten markets nationwide. For more information on partnering with AFS, visit

About American Fiber Systems

American Fiber Systems (AFS) provides metropolitan fiber optical networking infrastructure, dark fiber and transport services to carriers and large enterprises. AFS enables its customers to easily and reliably connect to a city's most important points of communications presence; Internet Service Provider (ISP) and data center locations; Inter-exchange "carrier-hotels"; wireless providers and Fortune 1000 companies. AFS has deployed more than 1.2 million miles of high-capacity, high-bandwidth metropolitan fiber optic cable since 2000 in several cities, including Atlanta, Ga.; Boise, Idaho; Cleveland, Ohio; Kansas City, Kan./Mo.; Las Vegas, Nev.; Minneapolis/Saint Paul, Minn.; Nashville, Tenn.; Reno and Carson City, Nev.; and Salt Lake City, Utah. AFS has more than 500 capacity enabled on-net buildings and supports an addressable market teledensity of more than $9 billion in annualized telecommunications services. AFS is a privately held venture-backed company led by Dave Rusin, who shares insights on telecommunications trends and news on his blog at

Contact Information

  • Press Contacts:
    A.R. Brache
    American Fiber Systems
    (585) 785-5803
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