SOURCE: Windward IT Solutions

May 13, 2008 09:00 ET

Windward CTO's Feature on BSM Published in InformationWeek

HERNDON, VA--(Marketwire - May 13, 2008) - Windward IT Solutions, the premier operational management consulting and systems engineering firm, announced today that InformationWeek has published a review of BSM vendor dashboards by Windward CTO Michael Biddick. Today software sellers are pushing Business Service Management, or BSM, portfolios, but early adapters feel the technology has proven unable to provide clear links between IT events and business services. While Biddick states there is no single product that enables complete business service management, he believes the key to successful BSM is having strong service catalogs, centralized inventory via a configuration management database, detailed application dependency mapping and utilized process management tools.

The review, "BSM Vendors Push Products, But Process Is More Important" may be found in the May 10th, 2008 issue of InformationWeek print edition and may be viewed online at:

About Windward

Founded in 1997, Windward provides strategic management consulting and systems integration services to organizations that rely on their network and systems infrastructure as a key business asset. Windward takes a fresh look at organizational objectives and develops a strategy on which to build dynamic solutions that continually increase clients' return on investment, increase efficiencies and overall reliability, as well as reduce operational costs. Windward works with a diversified, global customer base consisting of Fortune 500 companies, service providers, and government agencies. For more information on Windward, please visit or email

Contact Information

  • Contact:
    Lourdes Rowlett