SOURCE: Windward IT Solutions

December 23, 2008 08:00 ET

Windward CTO's "Service-Desk Apps Offer More Help" Published

HERNDON, VA--(Marketwire - December 23, 2008) - Windward, the premier operational management consulting and systems engineering firm, announced today that Information Week published CTO, Michael Biddick's article on Service-Desk Apps Offer More Help. In the article, Biddick states, "Today's service-desk apps -- formerly known as help-desk software -- can extend into asset management, license compliance, knowledge management, change management, workflow management, and other core IT functions." Additionally, the article states, "At its core, a service-desk application manages the IT support processes in your organization. A great application will only be as strong as the associated processes that go along with it."

The article, "Service-Desk Apps Offer More Help" can be found in the December 22, 2008 issue of Information Week. Additionally, it can be viewed on-line at:

About Windward:

Founded in 1997, Windward provides strategic management consulting and systems integration services to organizations that rely on their network and systems infrastructure as a key business asset. Windward takes a fresh look at organizational objectives and develops a strategy on which to build dynamic solutions that continually increase clients' return on investment, increase efficiencies and overall reliability, as well as reduce operational costs. Windward works with a diversified, global customer base consisting of Fortune 500 companies, service providers, and government agencies. For more information on Windward, please visit or email:

Contact Information

  • Contact:
    Lourdes Rowlett