SOURCE: Windward Consulting Group

July 10, 2007 09:25 ET

Windward Launches ISO/IEC 20000 Certification Compliance Assessment Service

HERNDON, VA--(Marketwire - July 10, 2007) - Windward, the premier operational management consulting and systems engineering firm, today launched an ISO/IEC 20000 (ISO20K) compliance assessment service offering. Jointly published by ISO and IEC, ISO20K is the quality management standard that internal or external IT service providers require to validate best practices.

Expected to become a mandatory credential for service providers and a specific requirement in managed service contracts, ISO20K certification provides a level of assurance to customers and prospects that the service provider is capable of fully delivering and assuring well-defined services.

With this new offering, Windward's ISO/IEC 20000 certified consultants assist organizations prepare for ISO20K audits. Windward takes a hard look at corporate IT service management (ITSM) processes already in place, uncovers remaining areas where the organization may fall short of the standard, then specifies the scope of IT services that can be used for certification. This places the organization in the best position to achieve certification.

"Windward has long been committed to delivering ITSM best practices process through our ITIL practitioner and master certified consultants," explained Michael Biddick, Windward's executive vice president of solutions. "Recognizing that ISO 20000 is becoming the reference standard of choice for IT Service Management," Biddick continued, "our ISO20K certified consulting services will help our clients demonstrate their ability to deliver world-class IT services."

More on ISO20K certification can be found at:

About Windward

Founded in 1997, Windward provides strategic management consulting and systems integration services to organizations that rely on their network and systems infrastructure as a key business asset. Windward takes a fresh look at organizational objectives and develops a strategy on which to build dynamic solutions that continually increase clients' return on investment, increase efficiencies and overall reliability, as well as reduce operational costs. Windward works with a diversified, global customer base consisting of financial services companies, service providers, and government agencies. For more information on Windward, please visit or email

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