SOURCE: KANA Software, Inc.

KANA Software, Inc.

September 05, 2013 09:00 ET

Wipro and KANA Form Strategic Partnership to Strengthen Global Customer Service Solutions and Implementation

Partnership Pairs Wipro's Consulting, Integration, and Domain Expertise With KANA Enterprise to Accelerate Deployments for Large Global Insurers

SUNNYVALE, CA and BANGALORE, INDIA--(Marketwired - Sep 5, 2013) - KANA Software, Inc., a leader in customer service solutions used by more than 900 organizations worldwide and Wipro Ltd. (NYSE: WIT), a leading global information technology, consulting and outsourcing company, have entered into a strategic partnership to form a joint development center to accelerate implementations of the KANA Enterprise customer service suite with an initial focus on the insurance industry. As a preferred strategy partner, Wipro has certified global system integration personnel on KANA technology, enabling Insurers that select KANA solutions to achieve faster implementation schedules and advance their omni-channel customer experience initiatives.

The partnership provides KANA with virtually unlimited systems integration scalability, anchored by Wipro's presence across 57 countries. Wipro and KANA have trained a team of process, technical and business analysts for immediate availability, achieving initial successes with insurance and financial services projects. The dedicated Wipro/KANA team, in addition to deployment acceleration, benefits clients with more robust implementations pairing the KANA customer service focus with Wipro's deep integration expertise and support for multiple business models including business process outsourcing (BPO) and managed services.

"The Insurance Industry is witnessing tectonic shifts in the customer service space across the globe. Insurers have traditionally relied on advisors, intermediaries and contact center agents for servicing. The rapid advent of the Web, mobile and social channels have created a connected world leading to a paradigm shift in customer expectations in the industry. Our estimates show that around 60 percent of insurance customers are ready to switch due to poor customer service at any point in time. Through our strategic partnership with KANA, we will provide insurers with a comprehensive and efficient means of deploying world-class customer service capabilities," says Nagendra Bandaru, Vice President and Global Business Head for Insurance, Wipro Technologies.

"Wipro's global presence and deep domain expertise will help address the high demand that we are receiving from multinational brands for end-to-end customer service solutions," says Mark Duffell, CEO for KANA Software. "Our strategic partnership with Wipro leverages additional professional services resources at a time of significant growth for KANA, and ensures the continued proliferation of our technology into the customer support infrastructures of the world's largest and best-known brands."

KANA, which also serves more than 250 government agencies in addition to commercial enterprise and midmarket customers, has grown substantially during the past three years, increasing profitability and the size of its customer and employee communities. The Wipro and KANA partnership will focus on fulfilling the growing demand for the KANA end-to-end customer service solution for commercial enterprise organizations, while furthering Wipro's presence as an IT services leader within financial, insurance and other highly addressable markets.

About Wipro's Insurance Practice
Wipro's Insurance Practice works with 35+ global insurers including many among the Top 500 organizations. Our customers include 4 of the top 6 P&C carriers in the world, 2 of the top 5 health insurance and services providers globally, and 4 of the top Life, Annuity & Pension carriers in the world. Our offerings cover the entire spectrum of the insurance value chain -- from Sales & Distribution, Policy Administration and Claims -- straddling across Life and P&C markets, and delivered by over 6000+ dedicated resources. Our expertise in Business Advisory Services, our Solutions and our Centers of Excellence reflect our commitment towards building the Future of Insurance.

About Wipro Ltd.
Wipro Ltd. (NYSE: WIT) is a leading Information Technology, Consulting and Outsourcing company that delivers solutions to enable its clients do business better. Wipro delivers winning business outcomes through its deep industry experience and a 360 degree view of "Business through Technology" -- helping clients create successful and adaptive businesses. A company recognized globally for its comprehensive portfolio of services, a practitioner's approach to delivering innovation, and an organization wide commitment to sustainability, Wipro has a workforce of 140,000 serving clients across 57 countries. For more information, please visit www.wipro.com.

About KANA Software
KANA understands the value of great Customer Service experiences. We know every channel through which a customer communicates with -- and about -- your brand. We provide on-premises and cloud solutions for large enterprises and mid-market organizations. By unifying and maintaining context for customer journeys across agent, Web, social and mobile experiences, KANA solutions have reduced handling time, increased resolution rates and improved net promoter scores (NPS) at more than 900 enterprises -- including many of the Fortune 500 and more than 250 government agencies. At KANA, we help create differentiated and personalized customer experiences that count.

KANA is based in Silicon Valley, California and has offices worldwide. For more information, visit www.kana.com, phone +1 800-737-8738, and follow KANA on Twitter @KANAsoftware.

KANA is a registered trademark of KANA Software, Inc. All other company and product names may be trademarks of their respective owners.

Forward-looking and Cautionary Statements
Certain statements in this release concerning our future growth prospects are forward-looking statements, which involve a number of risks, and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding fluctuations in our earnings, revenue and profits, our ability to generate and manage growth, intense competition in IT services, our ability to maintain our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which we make strategic investments, withdrawal of fiscal governmental incentives, political instability, war, legal restrictions on raising capital or acquiring companies outside India, unauthorized use of our intellectual property, and general economic conditions affecting our business and industry. Additional risks that could affect our future operating results are more fully described in our filings with the United States Securities and Exchange Commission. These filings are available at www.sec.gov. We may, from time to time, make additional written and oral forward-looking statements, including statements contained in the company's filings with the Securities and Exchange Commission and our reports to shareholders. We do not undertake to update any forward-looking statement that may be made from time to time by us or on our behalf.

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