SOURCE: ServiceSource

January 10, 2007 06:00 ET

Wire One Renews Contract With ServiceSource to Manage Global Maintenance Contracts

Long-Standing ServiceSource Client Extends Contract for Renewals Services Due to Success Increasing Renewal Rates by Over 30%

SAN FRANCISCO, CA -- (MARKET WIRE) -- January 10, 2007 -- ServiceSource, a global outsource sales organization focused exclusively on increasing support and maintenance revenue for technology companies, today announced that Wire One Communications, the largest provider of end-to-end conferencing solutions and the world's largest reseller of video conferencing equipment and services, has selected ServiceSource to maximize its global maintenance renewals. By leveraging ServiceSource's capabilities, Wire One was able to increase renewal rates by over 30% within two years of its initial contract. The company selected ServiceSource because of its leadership position in the industry and expects the relationship to continue to drive results with Wire One's renewal performance as well as increase overall corporate financial performance. This relationship allows Wire One to have increased customer attention and achieve a higher level of customer satisfaction while remaining focused on its core business.

"Wire One's extension of our current agreement is a testament to our commitment to delivering quantifiable results for clients within a short amount of time and providing superior maintenance renewal services to what they typically could develop internally," said Mike Smerklo, President and CEO of ServiceSource. "Not only is Wire One committed to their business of building the best conferencing solutions available, they are committed to maximizing their revenue by improving their internal renewals program. The company recognized how our services consistently deliver revenue and improve their overall customer focus. We are delighted to be entering our third year of providing maintenance services for Wire One and look forward to expanding this relationship."

"Wire One has benefited greatly from a successful, long standing relationship with ServiceSource since early 2004," said Jeff Prestel, Senior Vice President of Sales from Wire One Communications. "We are extending our relationship because of ServiceSource's proven track record of consistently producing revenue, improving results and outstanding customer satisfaction -- all for a fraction of the cost doing it in-house."

ServiceSource clients experience predictable success worldwide, often exceeding client's expectations by driving incremental revenue within one quarter. Profitable since inception in 1999, ServiceSource was founded with one mission: to maximize support and maintenance revenue for technology companies. Internationally, ServiceSource counts the technology industry's leading companies as clients, serving over 40 hardware, software and telecom equipment providers. ServiceSource's global efforts are currently growing at an unparalleled rate, and the company boasts an international client list including BEA Systems, Blue Coat Systems, Borland Software Corporation and Novell. It currently manages seven regions throughout Europe for Sun Microsystems.

About Wire One Communications, Inc.

Wire One Communications is the recognized leader in providing visual communication solutions for business people who drive results, educators who expand minds and government employees who serve the public. Wire One believes that high quality communications do more than just bring people together, they are the key to achieving goals in today's global economy. Wire One's unique Managed Service allows us to improve the reliability of your video, increase adoption and usage while driving out costs at the conference room or desktop. Whether the need is for video conferencing, audio conferencing, web conferencing, streaming or a strategic mix of all media, Wire One is defining the new face of communications, allowing customers to connect and collaborate. Corporate offices are located in Dayton, Denver and London. For further information visit or call toll free (888) 448-7726. For international queries, call 44 (0) 870 001 7726.

About ServiceSource

ServiceSource is dedicated solely to maximizing support and maintenance revenue for technology companies. Within the technology industry, support and services revenue total over $135 billion worldwide, and companies typically realize only 84% of their maximum opportunity. By combining business analytics, streamlined sales processes and reporting technologies to create a complete outsource solution, ServiceSource maximizes this maintenance opportunity on behalf of its clients. Nearly 40 clients benefit from improved financial performance, a higher level of predictability in their annuity stream and increased visibility over reported results. The company is based in San Francisco and has four additional Service Centers in Denver, Atlanta, Houston and Dublin, Ireland. ServiceSource is profitable, privately held and backed by Benchmark Capital. For more information on ServiceSource, visit or call 415.901.6030.

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