NEW YORK, NY--(Marketwired - Apr 21, 2016) -
WHO:
Stephen DeWitt, CEO of Work Market, the leading on-demand labor management software platform, and Charles Hughes, director of IT Field Services for Walgreen Co.
WHAT:
Will present the session, "Workforce-As-A-Service: How Walgreens Is Using 'On-Demand' to Pioneer a Field Services Revolution," during Field Service USA, the event for leaders in customer care, service and support.
WHEN:
Monday, April 25 - Thursday, April 28, 2016
DeWitt and Hughes will present on Wednesday, April 27 at 3:15 p.m. PDT.
WHERE:
JW Marriott Desert Springs Resort & Spa
74-855 Country Club Drive
Palm Springs, Calif.
Work Market will exhibit in Booth No. 111.
DETAILS:
The field services industry is changing, and the biggest factor driving this evolution is the growing use of freelance labor to meet business demands. More organizations in the customer care, service and support fields now leverage contingent labor to improve service delivery via a pool of on-demand talent which they can scale as business needs dictate. As this approach continues to gain popularity, field services organizations must determine the best ways to source, engage and manage their freelance talent pool and identify the technology solutions that can help.
During this year's Field Service USA, attendees will learn how one of America's most iconic retail brands is revamping its store support service model through the use of on-demand talent. Stephen DeWitt, CEO of Work Market, and Charles Hughes, director of IT Field Services for Walgreen Co., will explore how Walgreens leverages Work Market's on-demand technology platform to build a flexible and independent workforce of top-rated service professionals. Attendees will learn how the use of this workforce-as-a-service model enabled Walgreens to streamline operating costs and improve response times, in addition to other benefits.
Attendees of Field Service USA who wish to learn more about the ongoing shift to an on-demand workforce, and how one of the country's largest retailers is pioneering a service delivery revolution, are encouraged to attend this session. Those interested in seeing Work Market's platform in action and learning how it can transform the way their companies source, recruit, hire and onboard independent workers for field services operations can connect with Work Market during the event in Booth No. 111.
More information about Field Service is available at: http://fieldserviceusa.wbresearch.com/.
About Work Market
Work Market is the leading provider of on-demand labor software for the enterprise. Recognized as one of America's Most Promising Companies by Forbes, Work Market is helping some of today's biggest brands modernize their approach to talent management. To learn more, visit www.workmarket.com.