SOURCE: WorkFlex Solutions

WorkFlex Solutions

September 13, 2011 11:30 ET

WorkFlex Solutions to Participate in Major Industry Conferences

CEO to Speak at Contact Center Conference 2011 and at 2011 Gartner ITxpo

CINCINNATI, OH--(Marketwire - Sep 13, 2011) - WorkFlex Solutions, the leader in workforce auto-optimization solutions, announced today that WorkFlex CEO Larry Schwartz will be speaking at two important industry conferences in October.

At the Contact Center Conference Fall 2011 event in Phoenix (October 3-6 Phoenix Arizona), Mr. Schwartz's topic will be "Workforce Forecasting Is a Lot Like Weather Forecasting - It's Hard to Get it Right - But There Are New Ways to Adapt." WorkFlex Solutions is a CCNG Partner and CCA/CCNG newsletter contributor.

At the 2011 Gartner Symposium/ITxpo in Orlando (Oct 16-20, Orlando Florida), Mr. Schwartz will be speaking at the Emerging Technology Pavilion Theater about "Auto-Optimization of Workforce Staffing and Performance Management." WorkFlex Solutions has been named a 2011 "Cool Vendor" by Gartner Inc and is a vendor sponsor for the Gartner Symposium ITxpo.

Interested parties can sign up for a live demonstration of WorkFlex products during either conference through the WorkFlex Solutions web site:

Gartner, Inc., Cool Vendors in CRM Customer Service, 2011, J. Jacobs, M. Maoz, J. Davies, April 13, 2011.

About WorkFlex Solutions LLC:
WorkFlex Solutions LLC is a CincyTech portfolio company. The Cincinnati-based software company specializes in workforce auto-optimization solutions. Founded in 2009, WorkFlex products are designed to easily integrate with existing workforce and performance management systems enabling clients to deliver superior call center performance while leveraging their existing investments. As a SaaS solution clients can typically generate a positive ROI on monthly license fees within the first month after deployment.

About the Gartner Cool Vendor Selection Process:
Gartner is a registered trademark of Gartner, Inc. or its affiliates. The Gartner listing does not constitute an exhaustive list of vendors in any given technology area, but rather is designed to identify interesting, new and innovative vendors, products and services. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Gartner identifies a Cool Vendor as a company that offers technologies or solutions that are: Innovative -- enabling users to do things they couldn't do before; Impactful -- have, or will have, business impact (not just technology for the sake of technology); and Intriguing -- have caught our interest or curiosity in approximately the past six months.

About CCA & CCNG
The Contact Center Association (CCA) is dedicated to providing resources, information, education and professional networking opportunities to the global contact center community. The Contact Center Network Group (CCNG) connects people who lead and run contact centers to share insights, ideas, and best practices between peers and top professionals. Together CCA and CCNG are dedicated to serving contact center leaders responsible for the improvement and performance of their contact centers and providing exceptional customer experiences.

WorkFlex and the WorkFlex logo are registered trademarks of WorkFlex Solutions LLC

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