SOURCE: Xact Data Discovery

Xact Data Discovery

February 17, 2015 09:23 ET

Xact Data Discovery Achieves kCura's Orange-level Relativity Best in Service Recognition

Designation Underscores XDD's Expertise and Commitment to Exceptional Client Service

MISSION, KS--(Marketwired - Feb 17, 2015) - Xact Data Discovery, a leading international provider of discovery and data management services for law firms, corporations and government agencies, today announced that it has achieved kCura's Orange-level Relativity Best in Service recognition for outstanding and exceptional customer service for Relativity end users.

A pioneer in the litigation support and electronic discovery services market, XDD delivers a full suite of streamlined services including forensics, e-discovery processing, Relativity hosting, no-cost project management, on and offshore managed review and paper discovery services. XDD emphasizes the importance of communication and provides exceptional project management and customer service, for which it is known and trusted by clients nationwide. The company prioritizes training and certification to ensure its staff exceeds expectations for knowledge and expertise, both with respect to leveraging premier technology such as Relativity and with its keen attention to client service.

"For more than 20 years exceptional client service has been a core value at XDD, which we believe to be a key factor in our continued growth and success," says XDD founder and CEO Robert Polus. "XDD greatly values our partnership with kCura and is proud to have achieved their Orange-level Relativity Best in Service recognition," he adds.

Through a voluntary audit, Relativity Best in Service partners demonstrate their expertise and experience hosting projects in Relativity. kCura evaluates these partners' individual data centers in three areas: technical infrastructure, customer service and product expertise. Additionally, Best in Service partners meet a set of requirements for duration as a hosting partner, size of Relativity installations and core Relativity certifications.

kCura has two designations for Best in Service partners' data centers: Orange and Blue. While both designate data centers that provide a quality Relativity experience, Orange-level sites have made additional investments in people, process and technology to manage installations with above-average user counts -- all while maintaining the high standards of Best in Service.

"We are excited to recognize Xact Data Discovery as an Orange-level Relativity Best in Service partner," said Andrew Sieja, kCura president and CEO. "XDD has gone above and beyond to meet the lofty expectations of our Orange-level Best in Service evaluation, showing outstanding dedication to their customer's Relativity experience."

About Xact Data Discovery
Xact Data Discovery (XDD) is an international discovery and data management company providing streamlined forensics, processing, hosting, managed review, project management and paper discovery services for law firms, corporations and government agencies. XDD offers an exceptional level of customer service and responsiveness with a keen focus on client communication. Visit www.xactdatadiscovery.com for more information.

About kCura
Recognized as a "Leader" in Gartner's 2014 E-Discovery Magic Quadrant, kCura are the developers of the e-discovery software, Relativity. Relativity has more than 100,000 active users worldwide from organizations including the U.S. Department of Justice and all of the top 100 law firms in the United States. kCura helps corporations, law firms and government agencies meet e-discovery challenges by installing Relativity on-premises and providing hosted, on-demand solutions through a global network of partners. kCura has been ranked the 175th fastest-growing technology company in North America on Deloitte's Technology Fast 500 and named one of Chicago's Top Workplaces by the Chicago Tribune. Please contact kCura at sales@kcura.com or visit www.kcura.com for more information.

Contact Information

  • Press Contact:
    Kathryn Mortensen, Esq.
    Xact Data Discovery
    Phone: 214.545.6007
    Email: Email Contact