SOURCE: Xchanging

July 07, 2010 02:06 ET


LONDON--(Marketwire - July 7, 2010) -

Press Release


Thomas Sasse to spearhead a globally-coordinated customer service programme for the Group

LONDON, 7 July 2010 - Xchanging plc (LSE: XCH), one of the largest and fastest growing business processors, has appointed Thomas Sasse as Global Head of Service. His remit will be to continuously enhance Xchanging's responsiveness to its customers' needs and the pace, innovation and quality of service provided by Xchanging. Thomas will report into CEO David Andrews and will have a team of Service Managers in each of the regions to embed the Company's customer- centric strategy globally.

Thomas has vast international experience, having worked and lived in a number of countries. As well as being a German native speaker, he is fluent in English, Japanese, Portuguese, and speaks French and Spanish.

Qualified as a lawyer, Thomas has spent over 20 years in the financial services industry. He joins Xchanging from the Royal Bank of Scotland, where his most recent role was Global Head of Corporate Payment Products, based in Amsterdam. Thomas also worked for Deutsche Bank for over sixteen years in a number of positions. As Managing Director, he successfully implemented a global customer relationship management process for Deutsche Bank's top-tier customers, reporting directly to the Executive Committee of the Board. Prior to that, he worked with T-Systems as their Head of Financial Services - Business Process Outsourcing.

"Xchanging has a fantastic portfolio of customers, both geographically and across industries," said David Andrews, CEO Xchanging. "Increased focus on our customer relationships was one of the objectives we set for ourselves for 2010. We are delighted to have Thomas on board. He brings an excellent balance of strategic and operational experience that is crucial to this role. Our customers are our most valuable asset and Thomas' unique global experience will enable us to continue raising the bar of the service quality we provide to our customers in over 42 countries around the world."

Xchanging follows a rigorous service performance methodology. A monthly service performance report measures thousands of data points across hundreds of processes, measuring not only quantitative, but also qualitative outputs such as customer satisfaction, service levels and the quality of processes. This is based on Xchanging's values that the customer's own perception of a service is just as important as the actual qualitative results.

- ENDS -

For further information, please contact:


Meeta Thareja                Tel: +44 (0)20 7780 5374

Cardew Group                 Tel: +44 (0)20 7930 0777

About Xchanging

Xchanging is one of the largest and fastest growing business processors. With a wide range of multinational customers in 42 countries and employing over 8,000 people, we are a truly global company. Our aim is simply to provide business processing services better, cheaper and faster.

Xchanging provides procurement, accounting, human resources and technology services across industries. These include banking, insurance, manufacturing, retail and real estate among others. We combine functional expertise with deep industry domain knowledge to provide industry-specific outcomes for our customers.

Listed on the London Stock Exchange in 2007, the company is in the FTSE250, the index of mid-capitalised companies traded on the London Stock Exchange. Xchanging is also a member of the FTSE4Good index which measures the performance of companies that meet globally recognised corporate responsibility standards.


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Source: Xchanging via Thomson Reuters ONE

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