SOURCE: Xchanging

September 01, 2010 02:23 ET


LONDON--(Marketwire - September 1, 2010) -

Press Release


Featured in the 2010 Global Services 100 List - result of an annual survey that identifies 100 companies defining global outsourcing

Xchanging (LSE: XCH), one of the largest and fastest growing business processors has been recognised as one of the top outsourcing providers in the 2010 Global Services 100 (GS100) provider list. GS100 survey recognises service provider excellence and maturity to serve the global market. It recognises Xchanging in four categories: Top BPO, HRO, Procurement Outsourcing and Top Industry-specific BPO vendors.

GS100 survey report highlights that the outsourcing industry grew 3.5% in 2009. "2009 was a tough year for the outsourcing industry. Service providers in the GS100 list are typified by their resilience to weather the economic downturn, the ability to retain market leadership, and the flexibility to play by the changed rules of the industry," said Ed Nair, Editor, Global Services.

"Xchanging continues to outgrow the ITO/BPO sector globally," said David Andrews, CEO, Xchanging. "Since IPO in 2007, Xchanging has grown revenues by 90%. Our international footprint and relentless focus on customer requirements has put us in a strong competitive position globally," he added.

"There is a recognition in large companies that outsourcing as a means to reduce costs has had its time; these companies are increasingly looking at service providers being able to make their operations more effective globally and even to transform key areas of their business. The GS100 companies are the ones who are delivering on these fronts and are equipped to demonstrate new forms of value in outsourcing to their clients," says Atul Vashistha, Chairman, NeoAdvisory.

Global Services 100 survey methodology

The survey is carried out using a scientific research methodology based on over 200 data points and several qualitative parameters. The model for analysis is based on four primary pillars:

a) Management Excellence (includes revenue, growth, profitability, expansion, M&A, headcount, thought leadership, innovation capability, marketing excellence, leadership quality, resource profile, risk management measures, HR practices and policies, and several other performance indicators)

b) Customer Maturity (paying customers, new customers, verticals represented, geographies represented, sectoral diversity, contract sizes, customer case studies, complexity of projects, marquee clients, important wins, etc.)

c) Global Delivery Maturity (global delivery footprint, type of work done, expansions, headcounts, growth in headcounts)

d) Breadth of Services Portfolio (breadth of capabilities and service offerings across ITO and BPO, domain expertise across verticals, engagement models, vendor management practices, new capabilities and services launched, category leadership, ability to serve niche markets, etc.)

GS100 is a benchmark in the global ITO and BPO industry because of its rigorous methodology, exhaustive coverage, and value to the services buyer community.

- ENDS -

For further information, please contact:

Xchanging Group PR

Meeta Thareja                                Tel: +44 (0)20 7780 5374

UK - Cardew Group                            Tel: +44 (0)20 7930 0777
Rupert Pittman / David Roach

India - Gutenberg Communications             Tel: +91 (0)41 324969/968/291
Sonali Madbhavi

About Xchanging

Xchanging is one of the largest and fastest growing business processors. With a wide range of multinational customers in 42 countries and employing over 8,000 people, we are a truly global company. Our aim is simply to provide business processing services better, cheaper and faster.

Xchanging provides procurement, accounting, human resources and technology services across industries. These include banking, insurance, manufacturing, retail and real estate. We combine functional expertise with deep industry domain knowledge to provide specific outcomes for our customers.

Listed on the London Stock Exchange in 2007, the company is in the FTSE250, the index of mid-capitalised companies traded on the London Stock Exchange. Xchanging is also a member of the FTSE4Good index which measures the performance of companies that meet globally recognised corporate responsibility standards.

About Global Services and GS100

Global Services, a media platform by CyberMedia, serves the global ITO and BPO industry through quality content, research, services, and marketing solutions. A multi-shore team spanning the U.S.A. and India drives the Global Services brand. The Global Services brand is an integrated media platform that includes the website, conferences, research, webinars, e- magazines, custom publishing, and various other content delivery formats.

GS100 is the annual survey and analysis of the global ITO-BPO industry done by Global Services in association with NeoAdvisory. The survey recognizes service provider excellence and maturity to serve the global market. The GS100 is a benchmark in the global ITO and BPO industry because of its rigorous methodology, exhaustive coverage, and value to the services buyer community.

About NeoAdvisory

Neo Advisory is a consulting and advisory firm that enables organizational transformation by leveraging outsourcing and globalization, while ensuring that their clients become "Great Globalizers". Through a blend of consulting and implementation, backed by a robust knowledge database and hands on experience of consultants, NeoAdvisory provides objective and actionable advice and help clients to truly leverage Globalization and Outsourcing. The company provides consulting and advisory services in globalization, sourcing, vendor management, transition management, performance management, and governance.


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Source: Xchanging via Thomson Reuters ONE

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