SOURCE: xMatters, inc.

xMatters, inc.

December 03, 2010 08:00 ET

xMatters First to Market a Mobile Help Desk Management Console From an Apple iPad

xMatters Relevance Engines Extend a Mobile BMC Remedy Workbench Allowing Faster and More Efficient Event Resolution

PLEASANTON, CA--(Marketwire - December 3, 2010) - xMatters, inc., the relevance engine company, today announced the availability of their xMatters (alarmpoint) engine for BMC Remedy on an Apple iPad. This capability provides IT staff with the ability to send what matters to the individuals who need it directly to their mobile device so they can take immediate action. The results will improve service delivery and staff efficiency, removing manual call out processes and automating the task of getting the right people working on the issue.

xMatters relevance engines provide mobile access for any web enabled mobile device to help companies act fast, no matter where they are, when an event occurs. The inherent capabilities of the iPad expand the ability to work from a mobile position, within a data center for example, by providing a larger workspace while away from their console. On a platform like the iPad, help desk professionals can automate critical tasks to accelerate decision-making and approval cycles. 

The combination of Apple iPad's native abilities for a larger work space with xMatters mobile access enables BMC Remedy customers to accelerate the incident and change management processes, saving time and delivering higher levels of service to leading enterprises and cloud providers.

Resolving issues from a mobile device reduces the cost of IT service support while providing capabilities to deliver higher service levels. This combination enables IT to manage the most complex issues while improving mean time to resolution, reducing impact on the business and delivering a highly available environment for their customers. 

This new capability is now available with xMatters relevance engines and mobile access. Find out more at www.xmatters.com or sales@xmatters.com.

About xMatters
xMatters builds relevance engines that connect people with what they need to know at exactly the right moment -- so they can take immediate action. Our relevance engines work with existing enterprise applications, technologies, and processes to help businesses run faster and smarter. More than 900 global firms use xMatters to make their products and services more valuable, both internally and to their customers and shareholders. Founded in 2000 as AlarmPoint Systems, xMatters is headquartered in Pleasanton, CA with European operations based in Woking, U.K. and Asia Pacific operations based in Sydney, Australia. More information is available at www.xmatters.com or 1-866-xMattrs or +44 (0) 1483 722 001 UK.

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