SOURCE: xMatters, inc.

xMatters, inc.

August 30, 2011 08:00 ET

xMatters Provides Mobile Alert Management for CA Workload Automation AE

xMatters Relevance Engine Helps Minimize Business Disruption

PLEASANTON, CA--(Marketwire - Aug 30, 2011) - xMatters, inc., the relevance engine company, today announced the integration of xMatters with CA Workload Automation AE 11.3, CA Technologies distributed hosted workload automation solution that provides event-driven, policy-based management. Combining mobile alert management with CA Workload Automation AE helps customers minimize business disruptions caused by job processing errors by notifying and empowering the right people, at the right time, to take corrective action from anywhere.

Workload automation allows organizations to more effectively manage thousands of computing jobs needed to process business transactions. When job processing fails, it is important to quickly resolve the problem. Often it takes too long to correct these errors because it is difficult to find the right person to resolve the issue, or that person may not be available, and administrators and application users do not have the proper information or tools to remotely solve the issue. As a result, any disruption due to a job failure can have a significant impact on an organization's capability to deliver goods and services to its end customers.

The integration of xMatters relevance engine with CA Workload Automation AE enables customers to prevent job failures, to restart jobs remotely and to avoid costly interruptions to systems and processes. For example, in the event of business-impacting job failures or other error conditions, CA Workload Automation AE can trigger immediate phone calls, text messages, and emails to notify the right person so they can immediately start working on the issue. Administrators and application developers can respond using the same methods to take actions, wherever they might be. This helps to minimize disruption to the business, improve IT service and improve IT staff productivity.

The xMatters relevance engine ensures that only the right people are contacted using organizational knowledge about them, such as skills, responsibilities, place in schedules/rotations, and location.

"The integration of CA Workload Automation AE with xMatters not only helps to ensure our customers get increased operational resiliency and responsiveness, but also provides extended self service capabilities, available on any mobile device," said Jim Anderson, vice president of Product Management, CA Technologies.

"Providing our clients mobile access to their critical systems is incredibly important to us, and we know that many of our clients are using CA Workload Automation AE for job scheduling," said Doug Peete, VP of Product Management at xMatters. "This integration is going to improve responsiveness and ensure that the right people are notified of critical incidents so they can take action from anywhere."

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About xMatters
xMatters builds relevance engines that connect people with what they need to know at exactly the right moment -- so they can take immediate action. Our relevance engines work with existing enterprise applications, technologies, and processes to help businesses run faster and smarter. More than 900 global firms use xMatters to make their products and services more valuable, both internally and to their customers and shareholders. Founded in 2000 as AlarmPoint Systems, xMatters is headquartered in Pleasanton, CA with European operations based in Woking, U.K.. More information is available at or 1-877-xMATTRS or +44 (0) 1483 722 001 UK.

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