SOURCE: xMatters, inc.

xMatters, inc.

February 17, 2016 08:04 ET

xMatters Receives Application Certification From ServiceNow

ServiceNow Geneva Customers Now Have Access to Industry-Leading Technology for Quick and Easy Management of Major Incidents

SAN RAMON, CA--(Marketwired - Feb 17, 2016) - xMatters, inc., a leader in communication-enabled business processes, today announced it has received certification of its integration application with the latest ServiceNow release, Geneva. The integration application is available now in the ServiceNow Store at: http://bit.ly/1QFjn8R.

Certification by ServiceNow signifies xMatters has again successfully completed a set of defined tests focused on integration interoperability, security and performance. The certification also ensures that best practices are utilized in the design and implementation of xMatters with ServiceNow. Joint customers can also find the xMatters integration application in the ServiceNow store compatible with the Dublin, Eureka and Fuji releases.

xMatters' award-winning cloud platform accelerates business processes through intelligent communication. The technology pinpoints and proactively alerts the individuals, teams and external service providers required to work together to quickly manage any business scenario along with resolving incidents, such as service disruptions and technical issues that interrupt the flow of day-to-day operations. The closed-loop solution records all notifications from xMatters back into the originating ServiceNow incident ticket for reporting and post mortem purposes.

"New research shows businesses continue to struggle in their responses to frequent IT incidents and that poor planning is a factor. On average nearly 60 percent of large organizations experience a major IT outage at least monthly. No doubt about it, the business is taking a big hit as it scrambles to get back on its feet," said Doug Peete, Senior VP of Product Management at xMatters. "We're pleased to offer ServiceNow customers with an integration to our technology and help them add intelligent communications to their critical enterprise service management processes."

The two companies have a long and successful relationship, with xMatters' technology integrating with ServiceNow's Enterprise Service Management Platform dating back to the Berlin release. xMatters and ServiceNow provide services and tools to a myriad of joint global customers who are leaders in their fields. Customers come from the retail, financial services, energy, technology, services, media, consumer goods, manufacturing and healthcare industries.

xMatters will be demonstrating its intelligent cloud communications technology running on the ServiceNow Geneva release at Knowledge16 in April.

For more information on the xMatters technology, go to: http://www.xmatters.com/products/.

Resources

About xMatters, inc.
xMatters' cloud-based communications solutions enable any business process or application to trigger two-way communications (push, voice, email, SMS, etc.) throughout the extended enterprise during time-sensitive events. With over a decade of experience in rapid communication, xMatters serves more than 1,000 leading global firms to ensure business operations run smoothly and effectively during incidents such as IT failures, product recalls, natural disasters, dynamic staffing, service outages, medical emergencies and supply-chain disruption. xMatters is headquartered in San Ramon, CA with additional offices in London and Sydney.

Contact Information

  • Media Contact:
    Marta Debski (U.S./Corporate)
    Kulesa Faul, Inc. for xMatters, inc.
    810-956-4501
    Email Contact