SOURCE: XO Communications

XO Communications

September 24, 2009 08:00 ET

XO Communications Ranks in Top 15 on 2009 InformationWeek 500

XO's Workforce Mobility Initiative Integrates Customer Services Into One Mobile Interface and Improves Operational Efficiencies

MONARCH BEACH, CA--(Marketwire - September 24, 2009) - XO Communications (OTCBB: XOHO), a leading nationwide provider of advanced communications services and solutions for businesses, enterprises, governments, carriers and service providers, today announced that it ranked number 14 on the 2009 InformationWeek 500, an annual listing of the nation's most innovative users of business technology. XO Communications was the highest-ranking telecommunications provider on the list and jumped 13 spots from number 27 on last year's rankings. The company was recognized for its multi-tiered workforce mobility initiative, which integrated its customer service, network and provisioning functions into one, easily-accessible mobile interface.

"Providing high quality customer service has always been a top priority at XO, and this workforce mobility initiative has revolutionized how employees access and respond to critical issues impacting our customers, network and day-to-day operations," said Robert Geller, chief information officer at XO Communications. "By streamlining various IT functions into an integrated mobile interface, we are able to proactively improve the operational efficiency of our organization. We're proud to be recognized for the second consecutive year for our ongoing commitment to business innovation."

As part of the workforce mobility initiative, XO deployed several system enhancements, including new mobile applications for fielding customer care requests. By enabling technicians in remote locations to receive, review and resolve customer inquiries from their laptops and smartphones, XO has increased the average number of jobs completed each day by 22 percent. XO also created one of the industry's first mobile-optimized web portals for the Blackberry, ensuring that critical network management functions and customer care issues are viewed and addressed around the clock. As a result, XO Communications has significantly improved operational efficiencies, including optimizing truck dispatches by 60 percent and reducing overall gasoline consumption by its corporate fleet.

"For over 20 years, the InformationWeek 500 has honored the most innovative users of business technology," said InformationWeek Editor-in-Chief Rob Preston. "Year after year, InformationWeek 500 companies harness technology to improve efficiency, boost productivity, drive revenue and establish a competitive advantage. We applaud this year's winners and the CIOs and other executives whose ingenuity and risk taking are at the center of business technology innovation."

InformationWeek identifies and honors the nation's most innovative users of information technology with its annual 500 listing, now in its 21st year, and also tracks the technology, strategies, investments and administrative practices of America's best-known companies. Top winners have included: Conway, National Semiconductor, Kimberly-Clark, Hilton Hotels and Unum. The InformationWeek 500 rankings are unique among corporate rankings as it spotlights the power of innovation in information technology, rather than simply identifying the biggest IT spenders.

The 2009 InformationWeek 500 companies were revealed on September 14, 2009 at an awards ceremony held during the InformationWeek 500 Conference at the St. Regis Monarch Beach Resort in Dana Point, California. Additional details on the InformationWeek 500 can be found online at www.informationweek.com/iw500/.

About XO Communications

XO Communications, a subsidiary of XO Holdings, Inc. (OTCBB: XOHO), is a leading nationwide provider of advanced communications services and solutions for businesses, enterprises, government, carriers and service providers. Its customers include more than half of the Fortune 500, in addition to leading cable companies, carriers, content providers and mobile network operators. Utilizing its unique combination of high-capacity nationwide and metro networks and broadband wireless capabilities, XO offers customers a broad range of managed voice, data and IP services with proven performance, scalability and value in more than 75 metropolitan markets across the United States. For more information, visit www.xo.com.

About InformationWeek Business Technology Network (http://www.informationweek.com/)

The InformationWeek Business Technology Network provides IT executives with unique analysis and tools that parallel their work flow -- from the defining and framing of objectives through to the evaluation and recommendation of solutions. Anchored by InformationWeek, the multimedia powerhouse that looks across the enterprise, the network scales across the most critical technology categories with online properties like DarkReading.com (security), IntelligentEnterprise.com (application architecture), Network Computing (networking and communications) and PlugintotheCloud.com (cloud computing). The network also provides focused content for key IT targets such as CIOs, developers and SMBs with Dr. Dobb's InformationWeek Global CIO and bMighty.com, as well as vital vertical industries with InformationWeek Financial Services, Government and Healthcare. With content at the nucleus of our information distribution strategy, IT professionals turn to our network of expert voices, research and communities to stay informed, get advice, and research technologies to make strategic business decisions.

About TechWeb (http://www.techweb.com/aboutus)

TechWeb, the global leader in business technology media, is an innovative business focused on serving the needs of technology decision-makers and marketers worldwide. TechWeb produces the most respected and consumed media brands in the business technology market. Today, more than 13.3 million* business technology professionals actively engage in our communities created around our global face-to-face events Interop, Web 2.0, Black Hat and VoiceCon; online resources such as the InformationWeek.com, Light Reading, Intelligent Enterprise, bMighty.com, and Advanced Trading; and the market leading, award-winning InformationWeek and Wall Street & Technology magazines. TechWeb also provides end-to-end services ranging from next-generation performance marketing, integrated media, market research, and analyst services.

TechWeb is a division of United Business Media, a global provider of news distribution and specialist information services with a market capitalization of more than $2.5 billion.

*13.3 million business decision-makers: based on # of monthly connections across TechWeb brands.

Contact Information

  • Press Contact for InformationWeek:
    Ellen Asuncion
    Sr. Marketing Manager
    949.223.3622
    Email Contact

    Press Contact for XO Communications:
    Courtney Harper
    Reputation Partners
    (312) 819-5722
    Email Contact