SOURCE: Yammer Inc.

Yammer Inc.

September 28, 2010 15:30 ET

Yammer "2.0" Launches a Secure Social Network for Enterprises

Over 80,000 Companies to Immediately Benefit From New Applications

SAN FRANCISCO, CA--(Marketwire - September 28, 2010) - In its biggest product release since launching two years ago, Yammer, Inc. today released a new "2.0" version of its site with applications as the centerpiece. The addition of an application platform evolves the onetime leader in enterprise microblogging into a full-fledged enterprise social network. The new Yammer product is immediately available to its more than 80,000 customers including more than 80% of the Fortune 500. New functionality includes:

  • Applications
    • Polls -- Tap the wisdom of crowds by quickly and easily creating a poll and asking co-workers to identify the best option. See real-time updates as the votes come in.
    • Events -- Invite co-workers to company or group events and track responses. Download events into Microsoft Outlook or Google calendar.
    • Links -- Share URLs with co-workers in a form that displays web content such as videos and images inline.
  • Topics -- Tag content with topics, enabling better collection and curation of conversations and data.
  • Revamped User Interface -- Intuitive navigation that supports expanded functionality. 
  • Direct Messages -- Communicate privately with one or multiple colleagues and add participants to the conversation at any point.
  • Presence -- See who is online now and how they are connected to Yammer (i.e. website, the desktop client or a mobile client.)
  • Enhanced Analytics -- Provides network administrators with interactive charts to track engagement in their network.

Additionally, the following features built on the new Yammer platform are now in private beta:

  • Questions -- Ask co-workers and quickly find answers in a searchable knowledgebase.
  • Ideas -- Find and categorize the best ideas in your company. Employees rank ideas through voting.
  • Tasks -- Quickly assign a task resulting from a conversation and track its completion.
  • Translation -- Translate Yammer messages into over 100 different languages.
  • Chat -- Chat with one or multiple colleagues. Add an additional participant to a chat conversation at any time.

The Yammer Platform
Yammer developed its new applications on its own platform using no proprietary programming languages. While other platforms allow for static messages in the feed, Yammer's platform uniquely enables dynamic content that updates in real-time. For example, a user can see real-time updates to polls in the message feed. Yammer's own applications will be open sourced so that developers can utilize them as examples.

Third-Party Applications
As part of the private beta, several third-party developers are integrating their applications with Yammer. The following applications will be available to customers this week:

  • Crocodoc for Document Mark Up and Review -- Collaboratively highlight and comment on PDFs, Word documents, images and other files that are attached to Yammer messages.
  • Zendesk for Customer Support -- Attach a Zendesk ticket or knowledge base article to a Yammer message so that all key stakeholders can collaborate and resolve trouble tickets quickly.

The following applications are in development:

  • Box.net for Enterprise Content Management -- Share files from Box.net's leading cloud content management solution in Yammer messages.
  • Expensify for Online Expense Report Management -- Notify the appropriate people when an expense report requires action.
  • Lithium for Social Customer Relationship Management (SCRM) -- Enable employees to share and discuss feedback from brand influencer and customer conversations that take place in Lithium's leading customer community solutions.

Comments on the News

"We are thrilled and grateful about the enthusiasm for the new Yammer among our customers who provided extensive feedback during the beta program," said David Sacks, Yammer CEO. "By adding Yammer and partner applications that address a variety of business functions, Yammer becomes the internal communications hub for customers."

"The Zendesk help desk application for Yammer brings significant value to our joint users," said Mikkel Asger Svane, founder and CEO at Zendesk. "By posting Zendesk ticket information on Yammer, customer service agents can foster collaboration and transparency across the entire organization so everyone can get in sync with customer conversations."

"Content is integral to business communication and collaboration, so bringing Box's cloud content management solution to Yammer's enterprise social networking platform is a natural fit," said Aaron Levie, co-founder and CEO of Box.net. "Box is used by tens of thousands of companies and millions of users as a central hub for their business content; the Box for Yammer application will make it easy for users to access and share Box files directly within Yammer by including them in Yammer messages."

"The Crocodoc application for Yammer brings document mark up and review to Yammer's robust collaboration solution," said Ryan Damico, co-founder and CEO at Crocodoc. "Developing on the Yammer platform was straightforward, enabling us to rapidly complete our partner application." 

"We're super excited to be a launch partner with the new Yammer enterprise platform. Yammer is leading the charge for innovative sales models that combine consumer techniques with enterprise sales, bringing tremendous functionality to customers at incredibly low cost," said David Barrett, Founder & CEO of Expensify. "Expense reporting is really just a specialized form of company collaboration, so our Yammer integration is a very natural fit. For the million Yammer users who hate their expense reports, fear not: 'expense reports that don't suck' are on the way!"

Additional Information and Resources:
To watch live reporting from TechCrunch Disrupt, click here
To connect with Yammer at TechCrunch Disrupt, click here
For demos of the new Yammer, click here
Interested in developing an application for the Yammer platform, click here
Want to win an iPad, enter our contest on our Facebook page

About Yammer, Inc.
Yammer (www.yammer.com) is the leader in enterprise social networking, providing a secure way for employees to communicate, collaborate, and share information. The basic version of Yammer is free, and customers can pay to upgrade their network to receive additional administrative and security controls, priority customer service and a dedicated customer success manager. More than 80,000 companies and organizations are using our award-winning Software-as-a-Service (SaaS) solution to improve employee productivity and engagement. Visit our blog to see how our customers are benefiting from Yammer.

Contact Information

  • Contact:
    Dee Anna McPherson
    Yammer
    415-796-7433 (office)
    415-806-3119 (mobile)
    Email Contact

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