SOURCE: Yammer Inc.

Yammer Inc.

May 31, 2011 09:01 ET

Yammer Workplace Communications Impact Survey Highlights Need for Improved Internal Communication

64 Percent of Americans Say Communication Bottlenecks or Lack of Information Most Negatively Impact Productivity

SAN FRANCISCO, CA--(Marketwire - May 31, 2011) - According to the first annual Workplace Communications Impact Survey, conducted online in September 2010 by Harris Interactive and sponsored by Yammer, Inc., companies still have a long way to go in improving internal communications and collaboration. This survey of 1,168 adults who are not the only person that works at their company/organization, shows that communication bottlenecks have a direct impact on employee productivity, and that the majority of employees do not feel valued by their company or comfortable sharing ideas or feedback with senior management.

Ineffective Internal Communications Limit Productivity
The survey found that most employees don't think their company excels at internal communications.

  • 15 percent of these adults said their company is not at all effective at internal communications
  • Only 8 percent of these adults said their company is extremely effective at internal communications, including sharing company goals, timelines and plans

Data also shows that communication gaps have the most significant impact on worker productivity.

  • 34 percent of these adults said that communication bottlenecks negatively impact their productivity at work
  • 30 percent of these adults said they do not have all the information needed to do their jobs
  • 22 percent said that long, ineffective meetings negatively affect their productivity

The report also shows that many employees do not feel valued within the workplace.

  • 19 percent of adults said their company was not at all effective at recognizing and rewarding employees who contribute and come up with ideas around how to improve their company or organization.
  • Only 8 percent of these adults said their company is extremely effective at recognizing and rewarding employees who contribute.

Poor Internal Communications Negate Collaboration and Idea Sharing
While 83 percent of adults said they had generally positive opinions of their workplace, positive sentiment was most commonly linked to interactions with coworkers rather than managers. When communicating with managers or executives, most respondents said they choose impersonal communications methods such as email and phone, which make it difficult to collaborate, and the majority said they do not feel comfortable sharing ideas or feedback with managers, executives or C-level colleagues.

  • 74 percent of adults who communicate with senior managers or higher at their company said they use email to communicate with senior managers or higher and 61 percent use the phone. Only 31 percent said they schedule one-on-one meetings and 53 percent engage in unscheduled conversations.
  • 60 percent of adults said they were extremely or very comfortable sharing ideas, suggestions or feedback with colleagues; however, only 35 percent said they are extremely or very comfortable sharing ideas, suggestions or feedback with executive or C-level management.

Without an open environment for cross-workplace communication, collaboration and idea sharing is limited, which results in siloed communications and stymied innovation.

  • Only 7 percent of adults said they think their coworkers know the full range of their skills very well.
  • 52 percent of these adults said they respect their co-workers, while 39 percent said they respect their managers. Twenty-nine percent said they learn a lot from co-workers versus 19 percent from managers.

"Although most companies understand the necessity of effective internal communications, this report shows how much improvement is needed. It is clear that fostering a sense of community among co-workers is key to success, but even more so is providing managers and company leaders a chance to interact with their employees on a daily basis and build more of an open and authentic connection," said David Sacks, CEO, Yammer. "Yammer is an enterprise social network that creates a greater sense of community among employees regardless of title, which leads to a more positive attitude about work, improved communication and collaboration, and business benefits from increased productivity and idea sharing."

A separate online survey of 10,000 Yammer customers, conducted by Yammer, demonstrates the value of an enterprise social network in improving work place communications. Click here to see the results of this survey.

Harris Survey Methodology
This survey was conducted online within the United States by Harris Interactive on behalf of Yammer from September 15-17, 2010 among 2,266 adults ages 18 and older. This online survey is not based on a probability sample and therefore no estimate of theoretical sampling error can be calculated.

About Harris Interactive
Harris Interactive is one of the world's leading custom market research firms, leveraging research, technology, and business acumen to transform relevant insight into actionable foresight. Known widely for the Harris Poll and for pioneering innovative research methodologies, Harris offers expertise in a wide range of industries including healthcare, technology, public affairs, energy, telecommunications, financial services, insurance, media, retail, restaurant, and consumer package goods. Serving clients in over 215 countries and territories through our North American, European, and Asian offices and a network of independent market research firms, Harris specializes in delivering research solutions that help us -- and our clients -- stay ahead of what's next. For more information, please visit www.harrisinteractive.com.

About Yammer, Inc.
Yammer (www.yammer.com) is the leader in enterprise social networking, providing a secure way for employees to communicate, collaborate, and share information. The basic version of Yammer is free, and customers can pay to upgrade their network to receive additional administrative and security controls, priority customer service and a dedicated customer success manager. More than 80 percent of the Fortune 500 are using our award-winning Software-as-a-Service (SaaS) solution to improve employee productivity and engagement. Visit our blog to see how our customers are benefiting from Yammer.

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