SOURCE: Zagada Markets

July 10, 2012 06:00 ET

ZagadaExchange.Com Nearshore Sourcing Platform Announces New BPO Company Listing With Grupo-Digitex

"A Pan Latin American Bi-Lingual BPO Specialist With Corporate Roots and Headquarters in Spain, Gets Very Serious on Bigger U.S. Client Penetration"

MIAMI, FL and CORAL GABLES, FL--(Marketwire - Jul 10, 2012) - Zagada today announces that Grupo Digitex, (Digitex) has been approved to list its company and participate in corporate buyer generated RFP bids on the Zagada Exchange (ZAX) (

The 24 year old company lists with a Service Provider Offering (SPO) score of 72. This reflects customer satisfaction, operational performance and financial strength in the upper end of ZAX listed companies. Zagada uses a 10-variable subset of its Parallax 3.0 rating engine to ensure its listed firms are superlative performers in executing care and effectively managing service processes. Firms must receive a baseline score of 55 to list on ZAX.

Grupo Digitex has a dominant Nearshore operational footprint in Mexico, Colombia, Guatemala, El Salvador, Panama, Chile, Perú and Spain. Its Spanish centers cover clients across seven cities in Spain, inclusive of Madrid, Barcelona, Leon, Albacete, Toledo, Jaen and Burgos.

With operations in 7 countries and 15 cities, Digitex executes its business with over 15,000 professional, 10,500 operating positions and 25 customized platforms. Since 2005, the company has steadily grown its yearly revenues from US$45 millions to a US$170 million projected 2012 performance. Altra Group, one of Colombia's leading private equity groups, is Digitex's largest shareholder. (

The company has grown its client base to include a large number of Fortune 500 companies, across four dominant segments to include: Telecom, Banking, Insurance, and Retail. Digitex has developed client reported convictions for their efficiency and high quality care. Their BPO services cover the full spectrum of front end customer interfacing tasks, middle office technical support, help desk and IT management roles, and back office finance and accounting, document management and administration.

Commenting on Digitex's ZAX participation, Juan Carlos Corado, the company's US Market Commercial Director, said, "We are happy to be a part of the ZAX, as we demonstrate our seriousness in seeking to serve a larger subset of U.S clients." He continued, "Our firm truly understands what it means to serve the customer. Our Nearshore footprint, our strong professional team, our financial health, and most of all our high level of client satisfaction, are assets that define the Digitex brand," Juan Carlos Corado concluded.

Philip Peters, Zagada's CEO responded, "Digitex's participation in the ZAX is a plus for corporate buyers." He continued, "It deepens our corporate buyers' choice in markets like Mexico, Central America, Colombia, and Peru and now extends our service provider reach down to Chile in the Southern Cone; it's all good," Peters emphasized.

For corporate buyers, the ZAX is an innovation for secure and trusted online access to the best-scored BPO service providers across the Caribbean, Mexico, Central and South American Nearshore region. With Digitex's listing, ZAX member firms now generate approximately US$1.5 billion in annual revenues and now employ over 80,000 professional BPO workers and agents across 18 Nearshore locations.

Corporate service buyers who are exploring a new service provider relationship in the Nearshore are invited to visit, and register for a corporate buyer invitation.

Visitors are invited to review Zagada's Parallax rating engine methodology with this link:

Companies are also invited visit download our free ZAX Care Manifesto Philosophy here:

For more information please contact us directly at 305 322 8156 or 305 529 9028, or by email at

About Grupo Digitex
We are a group of people specialized in design, operation and optimization of the business processes, increasing service quality and prolonging the customer´s life cycle.

Our mission is to become strategic partners of our clients, developing for them services for outsourced business processes, operated by teams of qualified professionals, using information technology and communication with a global and sustainable generation of value.

Our portfolio of products and services is designed to holistically manage business processes that generate more value to our client's business.

To view Digitex's services, please visit:

The Zagada Exchange (ZAX) allows selected and rated service providers of BPO, contact and data center services, to sell their firms' capabilities to Fortune 500 and Global 2,000 corporate buyers in a neutral online marketplace through a bid-driven process. Selected providers are rigorously rated using Zagada's Parallax analysis, and must secure a baseline Service Provider Offering (SPO™) score, before formal listing is granted. ZAX providers currently generate US$1 billion in annual revenues, cover 18 Nearshore markets and employ 65,000 workers. The ZAX is co-developed and co-owned by Zagada Markets and MoodStudio. Please visit ZagadaExchange online at

To view Zagada's rating methodology, please visit:

About Zagada Markets

Zagada is a business development analytics firm and is the leading Nearshore advisor to Fortune 500 corporate buyers and a global boutique in data driven outsourcing talent and cost analysis. The company provides research, indexes, rating and tailor-made advisory services on countries, cities and service suppliers to corporations. The company principally serves the corporate buy-side and is totally focused on delivering sourcing analytics on the global outsourcing sector. Please visit Zagada online at

About Moodstudio

Moodstudio is a design and development agency based in Cordoba, Argentina. The company executes leading edge design and development projects for both U.S. and Latin American firms. Please visit Moodstudio at

Contact Information

  • For more information please contact us directly at:
    Zagada Markets, Inc.
    305 322 8156
    305 529 9028
    Email Contact