SOURCE: Zagada Markets

Zagada Markets

Zagada Markets

Zagada Markets

February 28, 2012 16:44 ET Nearshore Sourcing Platform Expands With New BPO Service Provider Company and Publishes Its Care Philosophy Manifesto

"A BPO Service Provider From Spain Grows Nearshore and Beyond"

MIAMI, FL and CORAL GABLES, FL--(Marketwire - Feb 28, 2012) - Zagada today announces that Emergia Customer Care has been approved to list its company and participate in corporate buyer generated RFP bids on the Zagada Exchange (ZAX) (

Emergia, headquartered in Spain, has several global operation centers in Spain, Colombia, Chile, Nicaragua, and the U.S. and recently expanded its footprint in the African continent in Nairobi, Kenya. The company has 5,800 BPO and contact center worldwide employees, currently handling traditional BPO processes and is positioning itself as a pioneer in Social CRM.

For corporate buyers, the ZAX is an innovation for secure and trusted online access to the best-scored BPO, contact center and shared service providers across the Caribbean, Mexico, Central and South American Nearshore. Currently, the 13 ZAX member firms generate almost US$1 billion in annual revenues and employ 65,000 agents and BPO workers across 16 Nearshore locations.

ZAX business model is transaction driven -- with agreed fees paid to the exchange only after deals between buyers and sellers are signed. A listed service provider company is selected based on securing a benchmark score rated across ten variables. Proprietary Zagada tools such as CDAM™ and METACARE™, which measure providers' U.S. cultural alignment and care delivery strengths, are included in the selection analysis.

Companies are invited to read Zagada's updated Service Provider Care Manifesto driving its ZAX selection approach from the download link below.

Corporate service buyers who are exploring a new service provider relationship in the Nearshore are invited to visit, and register for a corporate buyer invitation. Zagada has co-developed ZAX with Moodstudio, its Argentine design partner.

For more information please contact us directly at 305 322 8156 or 305 529 9028, or by email at

About Emergia

Emergia Contact Center S.L. ("Emergia") is a well established Business Process Outsourcing and Contact Center outsourcing company. The company started its operations in 2005 in Spain and, to date, has 6,000 employees across, Spain, Colombia Chile, Nicaragua and Kenya. Please visit Emergia at

About Zagada Markets

Zagada is a business development analytics firm and is the leading boutique Nearshore used by Fortune 500 companies for delivering sourcing analytics. The company provides research, indexes, rating and tailor-made advisory services on countries, cities and service suppliers to the corporate buy side.

Please visit Zagada at

About Moodstudio

Moodstudio is a design and development agency based in Cordoba, Argentina. The company executes leading edge design and development projects for both U.S. and Latin American firms. Please visit Moodstudio at

Contact Information

  • Contact:

    Headquarters: Zagada Markets, Inc
    101 Grand Avenue
    Coral Gables, Florida 33133
    Email Contact
    305 322 8156
    305 529 9028