SOURCE: Zeacom

March 27, 2007 10:00 ET

Zeacom and Digital Telecommunications Corp Tapped to Help MLS Software Provider Meet Their Growth Needs

IRVINE, CA -- (MARKET WIRE) -- March 27, 2007 -- Zeacom and Digital Telecommunications Corp (DTC) teamed together to provide an innovative contact center solution for Rapattoni Corporation, a leading provider of Internet multiple listing service systems and association management software for the real estate industry.

Rapattoni knew they had outgrown their current contact center solution. They not only needed additional agent capacity to handle their growing user base of over 250,000 real estate agents across the nation; they also needed a platform that would provide better call reporting and more sets of queues to handle additional levels of support.

"With our MLS user base growing, we needed a more robust solution to handle the increasing number of support calls," reported Ted Young, executive vice president. "Our existing system allowed only one person to monitor real-time call activity, and offered only limited statistics and reports. When DTC presented Zeacom's Communication Center solution, we saw the opportunity to improve our customer support as well as the manageability of the system."

To achieve their goals, Rapattoni turned to DTC. "Our preliminary consultations identified that their existing contact center would not meet their present, and more importantly, future requirements necessary to grow their business," said Ray Maccani, VP Sales of DTC. "The Zeacom Communication Center Solution, together with upgrading their NEC IP-PBX platform, provides both operability and management efficiencies, as well as the ability to add multimedia modules and NEC IP solutions in the future."

"This was another great example of our partnership with DTC," said Brady Cox, VP of Sales for Zeacom. "It was a collaborative effort where we demonstrated how the new technology would improve Rapattoni's services."

The Zeacom Communication Center solution provides Rapattoni's management and call center staff the ability to view the work status of other agents and what is occurring real time in the various queues via the Agent Desktop. They also liked the flexibility of the Administration tool and the ability to configure a variety of call and progress announcements to their callers.

About Zeacom

Since 1994, Zeacom has been developing solutions that provide Unified Communications and Contact Center solutions to small-to-medium enterprises.

Through its offices in the United States, Australia, New Zealand and the United Kingdom, Zeacom serves over 2,000 customers in 21 countries. The company's mission is to provide cost-effective customer contact solutions that make high-end functionality accessible to small- and medium-size organizations.

About Digital Telecommunications Corp

Since 1982, DTC offers telecommunications equipment for a full range of business needs and provides an efficient, flexible, and cost effective system that is specifically designed to meet any current and future needs of organizations. Digital is located in Van Nuys, CA, and with offices in Orange County, supports over 2,500 telephony systems throughout Southern California.

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