SOURCE: Zenoss, Inc.

March 20, 2008 09:00 ET

Zenoss Releases Service Provider Edition of Its Open Source Network & Systems Management Solution

New Alternative Combines Powerful Functionality, Affordability and Flexibility Required by Service Providers to Deliver Differentiated Offerings

ANNAPOLIS, MD--(Marketwire - March 20, 2008) - Zenoss Inc., a leading provider of open source network and systems management software, today launched Zenoss for Service Providers. The industry-focused solution provides capabilities designed specifically to help service providers meet service level agreements (SLAs), scale affordably and provide differentiated offerings to their customers.

"Our legacy IT management solution wasn't designed specifically to support service providers interested in going deep into IT Process Automation," said Ryan Henley, Director, Operational Process and Systems at OpSource. "It could not integrate with other applications via standards-based APIs and would not provide access to the stored monitoring data. Zenoss was more powerful out of the box, much less expensive and the personalized service we've received from the company has been fantastic. We are seeing integration benefits whose effects will be felt both internally and externally with our customers."

Although IT service providers come in many varieties -- Hosters, MSPs, SaaS Providers/ASPs, ISPs, ESPs -- they all share the same fundamental challenge: delivering high quality services to customers that are more reliable, less costly and less resource intensive than running them in-house. As such, maintaining system uptime affordably is mission critical for service providers.

Zenoss enables service providers to quickly stand up new customers, discover and model their infrastructures, define service level agreements, detect and remediate performance issues, and report resolution actions and associated turnaround times to customers. Service providers can monitor and manage all of their customer environments from a single dashboard as well as configure branded views of each individual customer environment.

Built on a modern component-based architecture with full accessibility through Web services APIs, Zenoss for Service Providers can be configured more quickly, is easier to use, and integrates with complementary applications more effectively than older applications. Using AJAX, it also achieves desktop interactivity through a standards-based browser, eliminating the need to download and update desktop plug-ins.

"Zenoss provides the reliability, scalability and deep functionality critical to the success of service providers, but it's a fraction of the cost of traditional IT management solutions," said Bill Karpovich, Co-Founder and CEO of Zenoss. "More importantly, Zenoss' open flexibility allows service providers to provide differentiated offerings to customers, offerings that their competitors using traditional IT management solutions cannot."

Zenoss for Service Providers also includes attractive pricing options designed to address the unique needs of xSPs. Under a "pay as you grow" pricing structure, service providers can sign up for an annual subscription based upon current customer requirements and adjust the subscription quarterly as their needs change.

Finally, Zenoss gives service providers the ability to tailor the solution for their unique needs and positioning in the market. Zenoss' commercial open source software model allows service providers to retain ownership of custom extensions and make modifications at the source code level.

"Hosters, service providers, and other people running The Cloud need management products that not only scale up to their high volume needs, but more importantly, are customizable to address a variety of unique requirements driven by the service provider's customer base," said Michael Cote, analyst at RedMonk. "Open source IT Management platforms would seem to be a good fit here as the price point is typically lower than behind-the-firewall oriented platforms and the overall spirit of access to the code and openness makes customizing and extending the platform possible, if not easier."

Organizations interested in learning more about Zenoss for Service Providers and/or getting a free trial of the product should visit

About Zenoss, Inc.

Zenoss Inc. delivers open source IT management solutions to organizations across the globe. Flagship product Zenoss Core is a complete network monitoring and systems management platform that discovers networked IT resources, monitors them for performance and availability, and tracks changes through a configuration management database (CMDB). One of the ten most active projects on SourceForge.Net, Zenoss software was downloaded over 350,000 times in 2007. Recent product accolades include Network World's Clear Choice Award, Enterprise Open Source Magazine Readers' Choice Award, and a nomination for Best Technical Design in the SourceForge 2007 Community Choice Awards. Zenoss' customers include some of the world's largest corporations as well as Federal and State government agencies. Zenoss, Inc. is privately held and headquartered in Annapolis, MD. For more information, please visit

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