SOURCE: Zenoss


June 22, 2011 09:00 ET

Zenoss Releases Zenoss Service Dynamics With Impact Management for Hybrid Cloud Operations

Market's First Service Impact Management Solution That Unifies and Automates Impact Management and Root Cause Analysis for Hybrid IT Environments

AUSTIN, TX--(Marketwire - Jun 22, 2011) - Zenoss Inc., a leading provider of management software for physical, virtual, and cloud-based IT infrastructures, today announced the availability of Zenoss Service Dynamics. The new offering includes the market's first service impact management solution that both unifies and automates impact and root cause analysis for IT services that span private and public IT infrastructures.

With Zenoss Service Dynamics, service providers and enterprises can now maintain visibility into the health of their hybrid IT services from a single console that is easy-to-configure and automatically updated in real-time as workloads migrate and relationships change. Unlike legacy solutions from BMC, HP, CA and IBM, Zenoss' offering natively understands virtualization and cloud services, and automatically adapts to changes in the underlying infrastructure that impact service delivery.

"In the wake of recent cloud outages and with enterprises hesitating to virtualize mission-critical applications, service assurance has become a key concern for cloud operations," said Bill Karpovich, CEO of Zenoss. "Applying our model-driven approach to service impact and root cause analysis, we are giving IT operators what they need to move forward with confidence in the cloud -- an automated solution for quickly pinpointing and responding to service health issues in real-time across the hybrid cloud datacenter."

With the addition of service impact management, Zenoss continues to deliver on its vision for end-to-end service assurance for next generation data centers. With this release, service impact management, resource management and analytics will be offered as a single product under the brand name Zenoss Service Dynamics, the company's commercial IT service assurance solution.

Key Features of Zenoss Service Dynamics include:

  • Dynamic Impact Analysis -- Maintain operational awareness of service health with next generation service impact analysis that leverages patent-pending "policy-gate" technology along with a real-time service model.
  • Automated Root Cause Analysis -- Quickly and automatically identify root cause of performance and availability issues with next generation root cause analysis that reduces event storms to a prioritized list of most likely incidents leveraging patent-pending confidence ranking algorithm.
  • Highly Scalable Event Management -- Aggregate and manage events for your entire IT stack across your virtual, physical, and cloud deployments with an event management system that provides event normalization and enrichment, and is easily extended and scaled through an embedded enterprise message bus.
  • Historical & Predictive Analytics (formerly Zenoss Datacenter Insight) -- Gain access to a turnkey operations data warehouse, out-of-the-box reports and advanced ad-hoc analysis capabilities that provide tenant-based reporting, historical trending, correlation and capacity forecasting.
  • Unified Resource Monitoring (formerly Zenoss Enterprise) -- Unify performance, availability, fault and event monitoring of networks, servers, storage and applications across your entire IT environment with a single, horizontally-scalable collection platform that is also agentless, template-driven, easy to customize and driven by auto-discovery.

Supporting Quotes:

Bob Laliberte, Senior Analyst, Enterprise Strategy Group
"ESG research indicates organizations are increasing their use of virtualization technologies and deploying more mission critical applications into these environments. As this occurs, IT needs to evolve their capabilities to better understand the impact that even the slightest change will have on the infrastructure and the services provided. Unified service operations tools with the ability to support physical, virtual and cloud environments will be required to make a successful transition. With the release of Zenoss Service Dynamics, enterprise and service provider IT teams can now leverage a unified solution to better manage service delivery in dynamic environments."

Jesper Andersen, Senior Vice President, Network Management Technology Group, Cisco Systems
"Service assurance is one of the next big challenges in the cloud datacenter. Zenoss' latest release brings to market several cloud-focused service assurance capabilities that should be compelling for both enterprises and service providers. From our perspective, a real-time, model-driven approach -- like that taken by Zenoss -- is the preferred way to manage service levels in the dynamic, virtualized datacenter."

David Winter, VP Operations, Sentry Managed Services, Presidio Networked Solutions
"We've relied on Zenoss for a long time to help us ensure that our customers' IT infrastructures are performing and available. Zenoss Service Dynamics, with its fully integrated analytics and impact management capabilities, will enable us to deliver more business value and an entirely new level of service to our customers."

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About Zenoss Inc.
Zenoss is a leading provider of management software for physical, virtual, and cloud-based IT infrastructures. Over 35,000 organizations worldwide have deployed Zenoss to manage their networks, servers, virtual devices, storage, and cloud infrastructure, gaining complete visibility and predictability into their IT operations. Customers include Rackspace, VMware,, LinkedIn, Carlson, Motorola and Deutsche Bank. Zenoss was recognized as a "Visionary" in Gartner's 2010 Magic Quadrant for IT Event Correlation and Analysis.