SOURCE: Zenprise, Inc.

Zenprise, Inc.

August 01, 2012 09:00 ET

Zenprise Gets Top Customer Satisfaction Score

Net Promoter Survey Reflects Company's Commitment to Customer Success

REDWOOD CITY, CA--(Marketwire - Aug 1, 2012) - Zenprise®, Inc., an innovator in mobile device management (MDM), today announced it received an excellent satisfaction score, indicating customers are likely to recommend Zenprise to friends and colleagues. Zenprise achieved a net promoter score of +60, well above the average net promoter score that ranges from +5 to +10.

The net promoter score, a standard measurement of customer loyalty developed by Fred Reichfeld of Bain & Company and Satmetrix, is calculated by surveying customers regarding their likelihood of recommending a company to others. The score can range from -100 to +100.

Zenprise also received positive reviews on the technical acumen and professionalism of the company's support personnel.

"I only refer products I'm happy with, and I'm very happy with Zenprise," said Lisa Phelan, technical lead for Sabre Pacific. "Technical support has been awesome in sorting out our technical requirements and implementing a comprehensive mobile security solution in record time."

"We are pleased and humbled that our customers have given Zenprise high marks for customer satisfaction," said Chris Doell, Zenprise vice president of customer success. "By the same token, we realize we need to make our customers' success our number one priority. It's a company-wide goal that we work toward every day."

About Zenprise
Headquartered in Silicon Valley, Zenprise is the leader in secure mobile device management. Only Zenprise protects all layers of the mobile enterprise, keeping organizations secure and compliant. Zenprise MobileManager™ and Zencloud™ let IT say "yes" to mobile device choice while safeguarding sensitive corporate data, shielding the network from mobile threats, and maintaining compliance with regulatory and corporate policies. This gives IT peace of mind, lets executives take their businesses mobile, and makes employees productive while on the go.

Zenprise's extensive list of global customers and partners spans a cross-section of countries and vertical industries including: aerospace and defense, financial services, healthcare, oil and gas, legal, telecommunications, retail, entertainment, and federal, state and local governments.

For more information about Zenprise, please visit www.zenprise.com or follow us on the Zenprise blog (http://www.zenprise.com/blog), Facebook (http://www.facebook.com/zenprise) and Twitter (@zenprise_inc).

© 2012 Zenprise, Inc. All rights reserved. Zenprise is a registered trademark, and Zenprise MobileManager and Zencloud are trademarks of Zenprise Inc. All third-party trademarks, trade names, or service marks may be claimed as the property of their respective owners.

Contact Information

  • Media Contacts:

    Cristina Thai or Allison Zigulis
    North of Nine Communications
    zenpriseteam@nof9.com
    +1 415 268 4817 or + 617 912 5419

    Max Tatton-Brown or Andrea Berghall
    EML Wildfire
    zenprise@emlwildfire.com
    +44 208 408 8000