SOURCE: Zultys

Zultys

August 03, 2011 09:15 ET

Zultys Lands Award for Contact Center Excellence

Customer Interaction Solutions Magazine Recognizes Zultys' Contact Center Solutions With 2011 IP Contact Center Technology Pioneer Award

SUNNYVALE, CA--(Marketwire - Aug 3, 2011) - Zultys, a premier provider of innovative unified communications solutions that empower businesses to collaborate effectively, today announced that TMC has recognized Zultys' contact center solutions with a 2011 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions. The 2011 IP Contact Center Technology Pioneer Award acknowledges companies that have produced an innovative, successful IP contact center product or service. With these criteria in mind, Zultys' contact center solutions stood out among its competition.

Flexible, scalable and easy to use, Zultys' contact center solutions fulfill a range of customer service and contact center needs, from high-capacity customer service operations across multiple locations to a company's day-to-day call and front-office demands. Used with the Zultys MX family of IP PBXs, Zultys' Contact Center software is robust and affordable for any size contact center, whether at a single site or many, locally or globally. The solution features customized reporting tools to aid supervisors in improving productivity, efficiency and customer service at the center; call attached data, call recording, Web dial and integration with third-party CRM applications to ensure agent efficiency and quality; and a standard, companywide user interface to enable agents and supervisors to seamlessly handle overflow and priority calls.

"We are honored to receive this accolade from such an established and well-regarded publication," said Steven Francis, chief sales and marketing officer at Zultys. "The award underscores our innovation in IP and contact center technology, as well as our strong reputation in the industry. We look forward to continuing to bring state-of-the-art, unique solutions to market that empower businesses to collaborate effectively."

"Technology is the key to the success of any call center. This award program acknowledges the achievers in the advancement of call center technology and distinguishes the best in the IP contact center technology," said Rich Tehrani, CEO, TMC. "TMC is pleased to honor Zultys with an IP Contact Center Technology Pioneer Award for bringing superior, groundbreaking technologies to market while providing high-quality and advanced applications."

Winners of the IP Contact Center Technology Pioneer Award are highlighted in the July 2011 issue of Customer Interaction Solutions magazine. For more information please visit www.tmcnet.com.

About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.

About TMC
Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH Spotlight magazines. TMCnet.com, which is read by 2 million unique visitors each month, is the leading source of news and articles for the communications and technology industries.

TMC is the producer of ITEXPO, the world's largest and best-attended IP Communications event. ITEXPO West 2010 was ranked #3 on Trade Show Executive's Fastest 50 Award List. TMC expects to accelerate ITEXPO West's growth by bringing the show to Austin, one of the fast-growing technology hubs in the country. In addition, TMC runs multiple industry events: 4G Wireless Evolution; Smart Grid Summit; M2M Evolution; Cloud Communications Expo; SIP Tutorial; VIPeering; Business Video Expo; Regulatory 2.0 Workshop, DevCon5: The HTML5 Development Conference; CVx; Digium|Asterisk World; StartupCamp; MSPAlliance, MSPWorld and more! Visit TMC Events for a complete listing and further information. For more information about TMC, visit www.tmcnet.com.

About Zultys
Zultys is a premier provider of innovative unified communications solutions that empower businesses to collaborate effectively. It is the only company to provide an all-in-one IP business phone system that integrates voice, video, data and Zultys UC mobility. Zultys is reliable and scalable, delivering an immediate ROI by fully integrating business communications.

For small to medium enterprises, Zultys delivers a powerful, feature-rich communication system that is easy to use. For our channel partners, Zultys ensures customer satisfaction by delivering a fully supported solution that is easy to deploy and maintain.

Zultys is headquartered in Silicon Valley with offices around the world. To learn more, visit www.zultys.com.

Contact Information

  • Contacts:
    Jennifer Rivera
    BOCA Communications
    415-738-7718
    Email Contact

    Jan Pierret
    Marketing Manager
    TMC
    203-852-6800, ext. 228
    Email Contact