SOURCE: Connect First

Connect First

October 28, 2015 10:50 ET

Connect First Names Steve Bederman New CEO

Former TouchStar CEO to Guide Continued Growth of Cloud Contact Center Software Provider

BOULDER, CO--(Marketwired - Oct 28, 2015) -  Connect First has named customer experience evangelist Steve Bederman as CEO. In this role, Bederman will transform how Connect First serves the needs of its customers.

The foundation of Bederman's past success growing businesses has been to tenaciously and methodically deliver on promises made to customers. Using his customer-first philosophy, Bederman will guide Connect First's future while maintaining the company's reputation as a stable and scalable contact center platform.

"Steve's decision to join the Connect First team is one of the most exciting pieces of our ongoing evolution from a boutique provider into a major industry presence based on market penetration," said Geoff Mina, CTO, founder and outgoing CEO. "His decades of experience in leading high growth organizations will be a critical component in our continued development, allowing us to better scale while maintaining our position as a leading customer service organization."

Bederman has helped a number of technology companies transform into successful growth entities over the past two decades. He is best known as the founder and CEO for TouchStar, one of the leading and fastest growing companies in call center technology. Bederman also served as CEO at Vocalcom, E-Fense, The Corporation, and Voice One Solutions.

"I'm excited to join Connect First as we continue to drive forward as a major player in the contact center industry," said Bederman. "Using Connect First's best-in-class customer service as bedrock, I plan on working with existing management to evangelize our compelling call center solutions to a wide ranging market that is hungry for a comprehensive solution."

Former CEO Geoff Mina is shifting his focus to product development and technical operations as the company's chief technical officer. In this role, Mina will oversee all elements of product delivery and technological innovations, as well as continually identifying new opportunities for strategic growth.

The Bederman hire comes at an exciting time for Connect First as the company upgrades its core infrastructure to include all the necessary pieces to meet customers at the scale and level they require. More information about the transition can be found here.

About Connect First: Connect First is an award-winning SaaS telecommunications and cloud contact center software provider that focuses on customer satisfaction and elegant hosted solutions. Connect First offers a robust platform, designed and supported by a team of highly experienced engineers, designers and business analysts, and backed with personalized in-house customer care. Solutions include Cloud Routing, Inbound ACD, Outbound Dialing, Call Tracking, Interactive Voice Response (IVR), Voice Broadcast, Disaster Recovery, Predictive Dialer, Real-Time Telemetry, CDR Reporting, Live Agent Chat and more. Through a consultative approach with each customer interaction, Connect First builds customized solutions to meet the needs of a discerning customer base. Visit www.connectfirst.com for more information or a free consultation with a contact center solutions expert.

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